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Eircom Cancellation

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  • 20-06-2014 12:56pm
    #1
    Cork981
    Registered Users Posts: 762 ✭✭✭


    Having a big issue with my service from Eircom and need advice regarding it.

    we signed up for Eircom eFiber broadbadnd 50mb and phone last June which came with an 18 month contract meaning we have 6 months left on our contract now.

    Since the start of december we have an issue with our account which causes our phone line to be disconnected at random intervals and takes weeks to have the phone service reinstated.

    This has happened 4 times since decembers issue taking nearly two months to have our phone account reinstated.

    We also attempted to have our broadband updated from the 50/15 profile to the 100/20 since vectoring was enabled but due to this account issue our package cannot be changed from the capped 50mb.

    We have being onto Eircom and countless number of times being passed between departments and constantly being promised call backs and constantly having the issue escalated this does eventually fix our phone service for a few weeks before it goes off again.

    We finally decided that we want to cancel Eircom and move to Vodafone as they offer a better service but Eircom wont leave us cancel our contract as the broadband does work but have offered to cancel our phone service. This is not helpful as we want to bring our line over to Vodafone.

    Are we within our rights to cancel the whole account as our initial package was for Phone and broadband.

    They have admitted breaking the contract as they have offered to terminate our phone service.

    Need some advice here before I take any legal actions ?


Comments

  • Options
    #2
    TheDriver
    Registered Users Posts: 12,521 ✭✭✭✭TheDriver


    comreg would sound like an obvious next move here if you have all your documentation in order (which it sounds like you do). Also inform eircom you are taking it to comreg.

    Be careful of looking to upgrade speed though, you might be tied into a new contract period


  • Options
    #3
    ElNino
    Registered Users Posts: 1,505 ✭✭✭ElNino


    Also be aware that moving to Vodafone is no guarantee that your phone line will be fixed as they will be using the same eircom line. Commreg sounds like your next move as you have exhausted the complaints process with eircom.


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