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Disgruntled Customer

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  • 23-06-2014 2:05pm
    #1
    kazza77
    Registered Users Posts: 1 ✭


    I have just returned from branch after going to get some coin cashed in. I was the only customer in the branch and was told by the cashier that they don't do coin on Mondays, only Tuesday mornings and Friday all day, again I state, I was the only customer. I have been a customer for 20 years and am disgusted. Also am I supposed to be psychic, there are no notices stating this in the branch, nor on the website.

    My question is, is this considered good customer care?


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    #2
    Bank of Ireland: Billy
    Closed Accounts Posts: 1,066 ✭✭✭Bank of Ireland: Billy


    Hi kazza77, 

    Thanks for you post and welcome to Boards.ie

    We're sorry that your first post is about a negative experience you had in one of our branches. 

    The coin policy was introduced in October 2013 and all branches had signs advising of this. 

    We're not in a position to comment on Bank of Ireland policy on this forum however we will certainly pass on your feedback to the branch network. 

    Thanks

    Billy


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    #3
    Skatedude
    Registered Users Posts: 2,674 ✭✭✭Skatedude


    unfortunately, BOI now sees customers as an annoyance now. they wont allow you to lodge money into your account, but will gladly charge you for missing a payment that gets missed because of it.

    Do what the rest of us are doing and go somewhere else. PTSB seems the best bet now.


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