iPhone / sony docking station problem

Egass13

Hi , hope you can help. I have a 4s . I have been using a sony docking station for the last year and all has been perfect. Recently however my phone won't work on it! Only change I've made was installing spotify. I know it's not the docking station as my gf phone works on it , and it is still charging my phone. It just won't play music. My phone plays fine thru headphones but the sound is also disappearing intermittently on videos or music when not connected to anything. When this happens , even when I press the volume buttons , the volume symbol and bars do not come up on the screen. I hope I'm explaining this ok, any help appreciated , thanks

DubDJ

Check connections on the phone and even try the docking station. It will probably be the phone though, just see if you can see any dust or dirt blocking it. This can be a common problem when it won't recognise the phone. To me though it seems like a software problem. If it charges the phone and your gf's phone works then maybe something changed with a recent update.

Another thing that could help would be a restart. Hold the power and home button down until the iPhone turns off and then release both. This will restart the phone and can sometimes fix small issues like this.

Egass13

DubDJ wrote: »

Check connections on the phone and even try the docking station. It will probably be the phone though, just see if you can see any dust or dirt blocking it. This can be a common problem when it won't recognise the phone. To me though it seems like a software problem. If it charges the phone and your gf's phone works then maybe something changed with a recent update.

Another thing that could help would be a reset. Hold the power and home button down until the iPhone turns off and then release both. This will reset the phone and can sometimes fix small issues like this.

Cheers mate , will give it a go when I'm home later

Egass13

No joy , if it's a software issue what's my best option? Is she fooked?

brophs

Have you done a hard reset? Hold both power and home buttons until the Apple logo appears?

If that doesn't work try uninstalling Spotify just to see if that's the problem?

DubDJ

It would be very unusual for an App to cause problems like that, especially spotify as it's so high profile. You could try removing it, but other than that maybe try a factory reset of your iPhone and then restore all your stuff back to it. That could fix the issue too.

Egass13

I'll try uninstall it first , before I wipe it completely . I want my Nokia 3210 back !