Eircom free cancellation of new account if services can't be provided?

Tarzana

Hi,

I signed up to a new account with Eircom last week and have already been issued with my new bill.

Only problem is the phone/broadband line is not working. We were told it was activated at the exchange but I went through all the steps with technical support with no luck. We are working on it, with the engineer checking the exchange in the next few days and if that doesn't work, coming out to check the lines in my apartment.

My question is, if this isn't resolved, can we leave the contract for no fee and have the bill waived as we would not have received a service? Seems unfair to charge for it. What is the policy for new account holders if service could not be established?

Thanks.

eircom: Colm

Tarzana wrote: »

Hi,

I signed up to a new account with Eircom last week and have already been issued with my new bill.

Only problem is the phone/broadband line is not working. We were told it was activated at the exchange but I went through all the steps with technical support with no luck. We are working on it, with the engineer checking the exchange in the next few days and if that doesn't work, coming out to check the lines in my apartment.

My question is, if this isn't resolved, can we leave the contract for no fee and have the bill waived as we would not have received a service? Seems unfair to charge for it. What is the policy for new account holders if service could not be established?

Thanks.

Hi Tarzana

The reason the service may not be active could be due to it being incorrectly done as an electronic enablement (This is usually only when there is a soft dial tone on the line and it can be connected remotely) when it should have required a  Technicain call out. Unfortunately this can happen occassionaly. The Technician call out should resolve this though. In this instance you will receive a credit on your next bill for any previous billed charges where service was not actually active.

In relation to cancelling while the issue is still not resolved, I would advise you to contact 1901 regarding this query,

thanks
Colm

Tarzana

eircom: Colm wrote: »

Tarzana wrote: »

Hi,

I signed up to a new account with Eircom last week and have already been issued with my new bill.

Only problem is the phone/broadband line is not working. We were told it was activated at the exchange but I went through all the steps with technical support with no luck. We are working on it, with the engineer checking the exchange in the next few days and if that doesn't work, coming out to check the lines in my apartment.

My question is, if this isn't resolved, can we leave the contract for no fee and have the bill waived as we would not have received a service? Seems unfair to charge for it. What is the policy for new account holders if service could not be established?

Thanks.

Hi Tarzana

The reason the service may not be active could be due to it being incorrectly done as an electronic enablement (This is usually only when there is a soft dial tone on the line and it can be connected remotely) when it should have required a  Technicain call out. Unfortunately this can happen occassionaly. The Technician call out should resolve this though. In this instance you will receive a credit on your next bill for any previous billed charges where service was not actually active.

In relation to cancelling while the issue is still not resolved, I would advise you to contact 1901 regarding this query,

thanks
Colm

Thanks, that could be the problem here, I'll soon know I guess.

eircom: Alan

Tarzana wrote: »

eircom: Colm wrote: »

Tarzana wrote: »

Hi,

I signed up to a new account with Eircom last week and have already been issued with my new bill.

Only problem is the phone/broadband line is not working. We were told it was activated at the exchange but I went through all the steps with technical support with no luck. We are working on it, with the engineer checking the exchange in the next few days and if that doesn't work, coming out to check the lines in my apartment.

My question is, if this isn't resolved, can we leave the contract for no fee and have the bill waived as we would not have received a service? Seems unfair to charge for it. What is the policy for new account holders if service could not be established?

Thanks.

Hi Tarzana

The reason the service may not be active could be due to it being incorrectly done as an electronic enablement (This is usually only when there is a soft dial tone on the line and it can be connected remotely) when it should have required a  Technicain call out. Unfortunately this can happen occassionaly. The Technician call out should resolve this though. In this instance you will receive a credit on your next bill for any previous billed charges where service was not actually active.

In relation to cancelling while the issue is still not resolved, I would advise you to contact 1901 regarding this query,

thanks
Colm

Thanks, that could be the problem here, I'll soon know I guess.

Hi Tarzana

If you want to PM your order details I can check for an update on this if you want?

Thanks
Al

Tarzana

I got sorted, thanks!

eircom: Alan

Tarzana wrote: »

I got sorted, thanks!

Thanks Tarzana

Al