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Unwanted Phone Calls

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  • 28-06-2014 1:24pm
    #1
    Toxica
    Registered Users Posts: 590 ✭✭✭


    Hoping someone can offer a bright idea. I moved into my house about a year ago and got a landline connected, since then I have been driven insane by debt collecting calls for the people who had the landline number before me. Most recently it's PTSB. I have tried answering and explaining the situation but they usually just hang up on me midway through a sentence. I am assuming this is because they think I am actually the person they want to talk to but am pretending that I'm not? I've tried calling them back and explaining the situation to them but they always say I will have to wait until they call back as they have to have the account number before they can take the phone number off the system. I also tried emailing the complaints department but haven't had a reply.
    I feel like throwing the phone into a river at this stage. They've already called twice this morning.
    What else can I do?


Comments

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    #2
    snubbleste
    Banned (with Prison Access) Posts: 31,117 ✭✭✭✭snubbleste


    Alter the phone number.


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    #3
    Toxica
    Registered Users Posts: 590 ✭✭✭Toxica


    snubbleste wrote: »
    Alter the phone number.

    Will my landline provider just give me a new number?


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    #4
    Nervous Wreck
    Closed Accounts Posts: 16,115 ✭✭✭✭Nervous Wreck


    What email address did you use wen contacting them?


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    #5
    Toxica
    Registered Users Posts: 590 ✭✭✭Toxica


    Nervous Wreck wrote: »
    What email address did you use wen contacting them?

    This one: CustomerRelationsDepartment@permanenttsb.ie

    I am actually a customer of PTSB and have never had a problem with them apart from this! :mad:


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    #6
    gctest50
    Registered Users Posts: 9,605 ✭✭✭gctest50


    Toxica wrote: »
    I am actually a customer of PTSB and have never had a problem with them apart from this! :mad:

    It wouldn't be them at this stage though - it would just be handed over to a collection agency.

    You can just ring Eircom, tell them the problem and they will change the number for you.

    While you are at it, ask Eircom to be put on the "do not call" list - stops daft sales calls.

    For added happiness put the number ex-directory - less sales calls again


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    #7
    Toxica
    Registered Users Posts: 590 ✭✭✭Toxica


    gctest50 wrote: »
    It wouldn't be them at this stage though - it would just be handed over to a collection agency.

    You can just ring Eircom, tell them the problem and they will change the number for you.

    While you are at it, ask Eircom to be put on the "do not call" list - stops daft sales calls.

    For added happiness put the number ex-directory - less sales calls again

    Thanks for the advice, I have done that. I'm pretty sure I was already ex-directory, I usually make sure of that and make a point of never giving out my home number apart from to family because I hate being harassed by calls at home. I just hope the next number they give me is a brand new one that no one has had before! :)


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    #8
    Nervous Wreck
    Closed Accounts Posts: 16,115 ✭✭✭✭Nervous Wreck


    Toxica wrote: »
    This one: CustomerRelationsDepartment@permanenttsb.ie

    I am actually a customer of PTSB and have never had a problem with them apart from this! :mad:

    If you specified that it's a formal complaint, they have to respond in writing within 5 working days so they may be working on that. Website says the number for their customer relations dept is 1890 818 700. Probably quickest to give them a shout on that.


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    #9
    Toxica
    Registered Users Posts: 590 ✭✭✭Toxica


    Nervous Wreck wrote: »
    If you specified that it's a formal complaint, they have to respond in writing within 5 working days so they may be working on that. Website says the number for their customer relations dept is 1890 818 700. Probably quickest to give them a shout on that.

    Thanks, maybe I should send another email. I did try ringing the number a few times but it's constantly engaged, I guess there are a lot of people complaining!


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    #10
    Fred Swanson
    Closed Accounts Posts: 21,730 ✭✭✭✭Fred Swanson


    This post has been deleted.


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    #11
    Toxica
    Registered Users Posts: 590 ✭✭✭Toxica


    Received a phone call from PTSB customer relations this morning apologising for the problem with the calls and assuring me that my number has been taken off this account. Great, I think then 45 minutes later - another phone call from the mortgage arrears department! Argh!!! Glad I asked my landline provider to change my number now!


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    #12
    gctest50
    Registered Users Posts: 9,605 ✭✭✭gctest50


    You can get call blocking devices :

    about €50 :

    http://www.tesco.com/direct/cpr-all-in-one-call-blocker-gray/401-8709.prd

    mighr be on sale :

    http://www.maplin.co.uk/p/cpr-call-blocker-n46qc

    €100 from Eircom

    http://www.eircom.net/accessories/phones/cordless/callblocker


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