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can someone contact me to discuss our eFibre order

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  • 02-07-2014 8:03pm
    #1
    sunnysoutheast
    Registered Users Posts: 2,072 ✭✭✭


    We have tried to contact eircom CS to discuss our eFibre order. We have given up trying with telephone representatives, many of them seem unable to speak English.

    Ordering online seemed to work partially, with a few website issues, so we need to confirm what has actually been ordered.

    If one of the eircom reps can contact me via PM I will send our account number.


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  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    sunnysoutheast wrote: »
    We have tried to contact eircom CS to discuss our eFibre order. We have given up trying with telephone representatives, many of them seem unable to speak English.

    Ordering online seemed to work partially, with a few website issues, so we need to confirm what has actually been ordered.

    If one of the eircom reps can contact me via PM I will send our account number.
    Hi sunnysoutheast

    If you would like to PM me your account number I'll see what I can access. Online orders can take up to 15 days to be raised once placed online, however you should have received a confirmation email confirming what you have ordered within 24 hours of placing the order.

    Thanks
    Al


  • Options
    #3
    sunnysoutheast
    Registered Users Posts: 2,072 ✭✭✭sunnysoutheast


    eircom: Alan wrote: »
    sunnysoutheast wrote: »
    We have tried to contact eircom CS to discuss our eFibre order. We have given up trying with telephone representatives, many of them seem unable to speak English.

    Ordering online seemed to work partially, with a few website issues, so we need to confirm what has actually been ordered.

    If one of the eircom reps can contact me via PM I will send our account number.
    Hi sunnysoutheast

    If you would like to PM me your account number I'll see what I can access. Online orders can take up to 15 days to be raised once placed online, however you should have received a confirmation email confirming what you have ordered within 24 hours of placing the order.

    Thanks
    Al
    PM sent. We just want to confirm what has been ordered and when it will be installed.

    Thanks


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    sunnysoutheast wrote: »
    eircom: Alan wrote: »
    sunnysoutheast wrote: »
    We have tried to contact eircom CS to discuss our eFibre order. We have given up trying with telephone representatives, many of them seem unable to speak English.

    Ordering online seemed to work partially, with a few website issues, so we need to confirm what has actually been ordered.

    If one of the eircom reps can contact me via PM I will send our account number.
    Hi sunnysoutheast

    If you would like to PM me your account number I'll see what I can access. Online orders can take up to 15 days to be raised once placed online, however you should have received a confirmation email confirming what you have ordered within 24 hours of placing the order.

    Thanks
    Al
    PM sent. We just want to confirm what has been ordered and when it will be installed.

    Thanks
    Hi sunnysoutheast

    I'll get back to your PM now

    Thanks
    Al


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    #5
    sunnysoutheast
    Registered Users Posts: 2,072 ✭✭✭sunnysoutheast


    eircom: Alan wrote: »
    Hi sunnysoutheast

    I'll get back to your PM now

    Thanks
    Al

    Hi, replied via PM.


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