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Confused on what to do next (Aliexpress)

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  • 03-07-2014 4:40pm
    #1
    EnmxLP
    Registered Users Posts: 74 ✭✭


    On the 21st of May i ordered a few clothes all from the one seller on Aliexpress, about 60 quids worth. Still hasn't arrived, I've messaged him numerous times, sometimes I get blatantly ignored and other times im getting such false information. I have already opened a dispute and he wont honor his buyer protection of if its not delivered in 35 days its a full refund.
    The tracking information has it as been in PVG (shanghai airport) since the 17th of June. So I'm guessed it got seized by customs or something. Any help or guidance would be gratefully appreciated.
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    #2
    allthedoyles
    Registered Users Posts: 6,893 ✭✭✭allthedoyles


    You will get your refund , but I know you would prefer to get the goods .

    Go online from now to late tonight , and you may find the seller is online .

    If he is , talk to him and thrash out your differences .

    We order from this website all the time and maximum delivery is 15-25 days .

    Don't know how the tracking info could have your item in Shanghai on 17th July , as today is only 3rd .


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    #3
    EnmxLP
    Registered Users Posts: 74 ✭✭EnmxLP


    allthedoyles wrote: »
    You will get your refund , but I know you would prefer to get the goods .

    Go online from now to late tonight , and you may find the seller is online .

    If he is , talk to him and thrash out your differences .

    We order from this website all the time and maximum delivery is 15-25 days .

    Don't know how the tracking info could have your item in Shanghai on 17th July , as today is only 3rd .

    Only realised that mistake there, It really feels like im not going to get a refund, actually getting the clothes would be nice though. I escalated the dispute to aliexpress and hopefully it'll sort itself out soon.


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    #4
    Collibosher
    Registered Users Posts: 815 ✭✭✭Collibosher


    If it is showing on the tracking as being in PVG on June 17th, then it's probably still in transit. Presuming it's coming by China Post Air, Shanghai will be the airport it left China, and there won't be any more tracking info until it's received by An Post.

    It doesn't excuse the ridiculously long time to actually ship it, but if it only left China on June 17th then I'd expect it next week.

    Only yesterday I received a delivery from China, shipped June 13th.

    2014-06-13 11:10 : Departure from outward office of exchange, IE
    2014-07-03 08:07, DELIVERED, XXXXXXXX, CO DUBLIN.


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    #5
    EnmxLP
    Registered Users Posts: 74 ✭✭EnmxLP


    Collibosher wrote: »
    If it is showing on the tracking as being in PVG on June 17th, then it's probably still in transit. Presuming it's coming by China Post Air, Shanghai will be the airport it left China, and there won't be any more tracking info until it's received by An Post.

    It doesn't excuse the ridiculously long time to actually ship it, but if it only left China on June 17th then I'd expect it next week.

    Only yesterday I received a delivery from China, shipped June 13th.

    2014-06-13 11:10 : Departure from outward office of exchange, IE
    2014-07-03 08:07, DELIVERED, XXXXXXXX, CO DUBLIN.

    This has given me so much hope, cheers


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    #6
    thebuzz
    Registered Users Posts: 654 ✭✭✭thebuzz


    Did you ever get this resolved?


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    #7
    EnmxLP
    Registered Users Posts: 74 ✭✭EnmxLP


    thebuzz wrote: »
    Did you ever get this resolved?

    The original prediction by Colibosher was correct, I got my stuff. Not all of it and not the right sizes but seller was fairly decent and gave me a refund


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    #8
    allthedoyles
    Registered Users Posts: 6,893 ✭✭✭allthedoyles


    EnmxLP wrote: »
    The original prediction by Colibosher was correct, I got my stuff. Not all of it and not the right sizes but seller was fairly decent and gave me a refund

    Its not really the seller was been decent ..........AE is a well run controlled website , and if a seller steps out of line , then action is taken as soon as AE find out .

    Its safe and secure to buy there , but you need to watch the expiry date for estimated delivery .


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