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how do I get a refund from escapes.ie ?

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  • 03-07-2014 5:37pm
    #1
    Inyoung86
    Closed Accounts Posts: 7 ✭


    I just bought a voucher on escapes.ie and just realised that I cannot use the voucher until it is expired

    so I want a refund
    but I could not find any phone numbers that I can contact them on, so I just sent emails.

    Does anyone know their phone number so that I can speak to one of their personnel? or should I just wait for them to get back to me?

    Will there be no problem to get a refund?

    If anyone has an experience in a similar situation to mine, please share with me!

    Cheers.
    Tagged:


Comments

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    #2
    Snake
    Closed Accounts Posts: 1,844 ✭✭✭Snake


    Inyoung86 wrote: »
    I just bought a voucher on escapes.ie and just realised that I cannot use the voucher until it is expired

    so I want a refund
    but I could not find any phone numbers that I can contact them on, so I just sent emails.

    Does anyone know their phone number so that I can speak to one of their personnel? or should I just wait for them to get back to me?

    Will there be no problem to get a refund?

    If anyone has an experience in a similar situation to mine, please share with me!

    Cheers.


    Should've read the conditions... Wait for the reply


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    #3
    My Makeup Perspective
    Registered Users Posts: 64 ✭✭My Makeup Perspective


    Inyoung86 wrote: »
    I just bought a voucher on escapes.ie and just realised that I cannot use the voucher until it is expired

    so I want a refund
    but I could not find any phone numbers that I can contact them on, so I just sent emails.

    Does anyone know their phone number so that I can speak to one of their personnel? or should I just wait for them to get back to me?

    Will there be no problem to get a refund?

    If anyone has an experience in a similar situation to mine, please share with me!

    Cheers.

    If they are anything like other voucher websites, they won't issue a refund unless the company for which the voucher pertains to ceases trading.


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    #4
    Inyoung86
    Closed Accounts Posts: 7 ✭Inyoung86


    My Makeup Perspective wrote: »
    If they are anything like other voucher websites, they won't issue a refund unless the company for which the voucher pertains to ceases trading.

    But the policy says i am entitled to cancelling the purchase provided the voucher has not redeemed in 7 days after the purchase.
    So officially i should get a refund but i am not sure how i should react to no reply even thought they read my email, as there's no phone line available to contact with them.

    Does anyone know if i can ask my bank for a chargeback in this case?


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    #5
    Inyoung86
    Closed Accounts Posts: 7 ✭Inyoung86


    Inyoung86 wrote: »
    I just bought a voucher on escapes.ie and just realised that I cannot use the voucher until it is expired

    so I want a refund
    but I could not find any phone numbers that I can contact them on, so I just sent emails.

    Does anyone know their phone number so that I can speak to one of their personnel? or should I just wait for them to get back to me?

    Will there be no problem to get a refund?

    If anyone has an experience in a similar situation to mine, please share with me!

    Cheers.
    I managed to cancel it you can get a refund in 7 days from the date of purchase no matter what.
    Thanks for your replies


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    #6
    LORI123
    Registered Users Posts: 1 ✭LORI123


    can i ask how did you cancel it kinda in the same situation.


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    #7
    tommyh1977
    Registered Users Posts: 350 ✭✭tommyh1977


    Just curious, how long did they take to respond to your cancellation request, bought my deal on 1st August, requested cancellation on Wednesday 6th via web contact form, no reply as of today so contacted them again via web contact form and e-mail. Still no reply this evening. Just wondering did my 7 days expire yesterday or today, either way very slow response, not even an auto responder to the contact form.:mad:


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