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PTSB ongoing missing cheque issue

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  • 03-07-2014 4:31pm
    #1
    jr1984
    Registered Users Posts: 21 ✭


    I handed in an Australian cheque worth 500 in to tsb 6 months ago, it never made it in to my account, i went to the bank 3 weeks ago to ask what was taking so long and I have not got a response that I am happy with, the person I am dealing with cant tell me where the cheque is, if it is lost or not, he gave me his e-mail address but he never responds to my e-mails, so i have to meet him in person and all he says is we will contact you when we hear something, is there anything else I can do because the service i am getting is appalling. Thanks


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    #2
    Ice Storm
    Registered Users Posts: 938 ✭✭✭Ice Storm


    6 months??

    Do you remember the date of the transaction? They should be able to retrieve copies of dockets for the day.

    Tell them you want to make a formal complaint. If you're not happy with how they branch are dealing with it then contact the customer relations department directly - complaints charter.


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