Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Signed up for online billing and direct debit, apparently not?

Options
  • 04-07-2014 8:37pm
    #1
    Bebo stunnah
    Registered Users Posts: 621 ✭✭✭


    Back in February I signed up to the ValueSaver with Electric Ireland. Two months ago I received what I thought would be a final paper bill, dated 29/4/14. When I registered, one of the details I had to give was my current meter reading, which was '7474', I submitted this. I was annoyed to find out that on the bill it stated that my discount started at '7610' and finished at '7738' for that billing date. More annoyingly my meter only read '7640' the day I got the bill! This bill was an estimate, so I wasn't expecting it to be accurate, but I was expecting my reading to be used as the begining of the discount.

    I received another bill yesterday, to my surprise. For some reason it appears that I have not signed up to D/D and eBilling? I'm wondering could somebody shed some light on this for me?


Comments

  • Options
    #2
    EI: Aoife O
    Closed Accounts Posts: 282 ✭✭EI: Aoife O


    Hi Bebo stunnah,

    Thank you for your post. To assist you with this query, we'd need to take a look at your account. Could you please PM with your Electric Ireland account number, full name, address and contact number? Please confirm if you are the account holder.

    Kind regards,
    Aoife


Advertisement