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Double payment

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  • 09-07-2014 4:04pm
    #1
    tomred1
    Registered Users Posts: 657 ✭✭✭


    Hi,
    it seems my account has been charged twice for the same transaction, who do i contact to get this recertified?


Comments

  • Options
    #2
    spurious
    Moderators, Category Moderators, Education Moderators Posts: 27,196 CMod ✭✭✭✭spurious


    It usually rectifies itself after a couple of days.


  • Options
    #3
    Bank of Ireland: Alison
    Closed Accounts Posts: 1,060 ✭✭✭Bank of Ireland: Alison


    Hi tomred1

    Thanks for your query today. 

    If this is a Visa Debit Card transaction, we would ask you first to contact the retailer to confirm if they received 1 or 2 payments from you. 

    If they confirm only one payment was received by them, one of these payments will resolve on your account, within 3-5 working day as 'spurious' correctly mentions above. 

    It's possible the retailer may have had difficulties processing the first payment and attempted another.

    Any further questions, please feel free to ask.

    Thanks
    Alison


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