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House alarm wont send text to Landline

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  • 11-07-2014 12:03am
    #1
    Skillman16
    Registered Users Posts: 12 ✭


    Hi,

    I installed a house alarm(HKC Quantum 70) last year, in the storms of last year the alarm got hit by lightning and blew the control panel. I got the alarm company to come back and replace the control panel with another board and everything is working as normal except for the alarm will not send text to landline so that means that the three designated mobiles will not receive notification text. The alarm company says that the problem is with the phone company and i contacted eircom and they say that the line is setup for texts as normal. I have send texts from my mobile to the landline and they are received by voicemail as normal. Alarm company is reluctant to come back as they say that there is nothing they can do. Any suggestions please? Thanks.


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    #2
    kub
    Registered Users Posts: 6,546 ✭✭✭kub


    Well if one of my clients had their alarm texting them before their panel got hit by lightening, then i had to replace the panel and the texting failed to work then i would feel responsible.

    Have Eircom done anything to your line since that storm?


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    #3
    Skillman16
    Registered Users Posts: 12 ✭Skillman16


    the phone line did go during the storm also, eircom came out and fixed it back to normal, there was 3 faults on the line and were a long time fixing it.


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    #4
    altor
    Registered Users Posts: 11,717 ✭✭✭✭altor


    Skillman16 wrote: »
    the phone line did go during the storm also, eircom came out and fixed it back to normal, there was 3 faults on the line and were a long time fixing it.

    If there is an issue with the text you could also have the system set up to ring rather than text. With regards to the line, did the installer run their own cable from the phone point to the alarm?

    www.altor.ie



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