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Switching to eircom eFibre from Sky

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  • 11-07-2014 6:10pm
    #1
    devildriver
    Registered Users Posts: 874 ✭✭✭


    Hi,

    I signed up with eircom for a bundle including eFibre and eTalk anytime. The engineer setup the broadband this morning and it's now running correctly.

    I phoned Sky to make sure that my Sky broadband/phone bundle was now cancelled. The Sky rep said there had been no request from eircom to take over the phone line (voice) but they had received notice of the broadband change and the Sky broadband was now cancelled.

    He suggested I dial 19800 to find out who my phone provider is. And it's still Sky.

    Who do I need to talk to?

    Thanks.


Comments

  • Options
    #2
    eircom: Colm
    Closed Accounts Posts: 242 ✭✭eircom: Colm


    devildriver wrote: »
    Hi,

    I signed up with eircom for a bundle including eFibre and eTalk anytime. The engineer setup the broadband this morning and it's now running correctly.

    I phoned Sky to make sure that my Sky broadband/phone bundle was now cancelled. The Sky rep said there had been no request from eircom to take over the phone line (voice) but they had received notice of the broadband change and the Sky broadband was now cancelled.

    He suggested I dial 19800 to find out who my phone provider is. And it's still Sky.

    Who do I need to talk to?

    Thanks.
    Hi devildriver.

    Please PM me the account no. or Order no and I will look into this for you.

    thanks
    Colm


  • Options
    #3
    devildriver
    Registered Users Posts: 874 ✭✭✭devildriver


    That seems to have been resolved now.

    Thanks for your help, Colm.


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    devildriver wrote: »
    That seems to have been resolved now.

    Thanks for your help, Colm.
    Thanks devildriver

    Al


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