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Efibre Castleblayney, Monaghan - Do I need to do anything?

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  • 16-07-2014 2:42pm
    #1
    ShaShaBear
    Registered Users Posts: 5,528 ✭✭✭


    We're due to be live today, and I can see from the map that some of the cabinets are being worked on at the minute. Just wondering if we need to apply online for Efibre or will our line and package be upgraded automatically?


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    ShaShaBear wrote: »
    We're due to be live today, and I can see from the map that some of the cabinets are being worked on at the minute. Just wondering if we need to apply online for Efibre or will our line and package be upgraded automatically?
    Hi ShaShaBear

    Once efibre is available you will need to order efibre, it's not an automatic upgrade. To place an order please contact sales on free phone 1800503303.

    Thanks
    Al


  • Options
    #3
    ShaShaBear
    Registered Users Posts: 5,528 ✭✭✭ShaShaBear


    eircom: Alan wrote: »
    ShaShaBear wrote: »
    We're due to be live today, and I can see from the map that some of the cabinets are being worked on at the minute. Just wondering if we need to apply online for Efibre or will our line and package be upgraded automatically?
    Hi ShaShaBear

    Once efibre is available you will need to order efibre, it's not an automatic upgrade. To place an order please contact sales on free phone 1800503303.

    Thanks
    Al
    I've just proceeded to make an order online as a current customer, and can see that I am being forced to sign up for direct debit and give my bank details for such?

    I refuse to do this - we pay our bill online and have no intention of signing for direct debit (never mind the fact that we were told on the phone that the changeover would be automatic). Why do I have to sign up for direct debit to avail of this?


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    ShaShaBear wrote: »
    eircom: Alan wrote: »
    ShaShaBear wrote: »
    We're due to be live today, and I can see from the map that some of the cabinets are being worked on at the minute. Just wondering if we need to apply online for Efibre or will our line and package be upgraded automatically?
    Hi ShaShaBear

    Once efibre is available you will need to order efibre, it's not an automatic upgrade. To place an order please contact sales on free phone 1800503303.

    Thanks
    Al
    I've just proceeded to make an order online as a current customer, and can see that I am being forced to sign up for direct debit and give my bank details for such?

    I refuse to do this - we pay our bill online and have no intention of signing for direct debit (never mind the fact that we were told on the phone that the changeover would be automatic). Why do I have to sign up for direct debit to avail of this?
    Hi ShaShaBear

    Direct debit is a specific condition of efibre broadband. Upgrading requires acceptance of an 18 month contract and payment by direct debit, unlike regular broadband upgrades an efibre upgrades involves opening a new efibre account which comes with a new account number.

    Thanks
    Al


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