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More training required for your telesales staff

ads20101 · 2014-07-18 15:48:36

I periodically look around when my current ISP contract finishes and when this eircom flyer arrived by post I became interested so I called the number on the leaflet and got through to the 'bundles' dept. However your operator stated that the offer didn't exist. You really need to let these people know when an offer is…

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18-07-2014 4:48pm

#1

ads20101

Registered Users Posts: 1,452 ✭✭✭

Join Date: December 2008

Posts: 1373

I periodically look around when my current ISP contract finishes and when this eircom flyer arrived by post I became interested so I called the number on the leaflet and got through to the 'bundles' dept.

However your operator stated that the offer didn't exist.

You really need to let these people know when an offer is promoted

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#2 21-07-2014 1:07pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

ads20101 wrote: »

I periodically look around when my current ISP contract finishes and when this eircom flyer arrived by post I became interested so I called the number on the leaflet and got through to the 'bundles' dept.

However your operator stated that the offer didn't exist.

You really need to let these people know when an offer is promoted

Hi ads20101

I'm very sorry for the disappointing level of customer service - if you feel you would like to explore your options please contact our customer loyalty team on free phone 1901

Thanks
Al

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#3 21-07-2014 1:47pm
ads20101

Registered Users Posts: 1,452 ✭✭✭

Join Date: December 2008

Posts: 1373

Thanks for that Al,

So I don't waste my time again can you guarantee that your staff are now aware of all of your advertised offers before I call.

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#4 21-07-2014 3:26pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

ads20101 wrote: »

Thanks for that Al,

So I don't waste my time again can you guarantee that your staff are now aware of all of your advertised offers before I call.

Hi ads20101

I can confirm staff are regularly updated with information and training surrounding new discount packages and offers. While I understand that your experience questions this I have raised this to management within the centres and hopefully mistakes like that will not happen again.

Thanks
Al

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