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Rancilio Silvia Dilemma

  • 20-07-2014 7:51am
    #1
    Broadsider
    Registered Users Posts: 50 ✭✭


    Hi all,
    I'd appreciate your thoughts on this one.
    My Gaggia machine has just sat down on me and I'd like to upgrade to the above.
    I've had many coffee machines thru the years, some very cheap (like my current dead Gaggia!) and I think it's time to spend a little more.
    I'd love a Rocket Giotto but funds won't allow (kids need to eat etc)

    My problem is, having decided on a Silvia , I'm finding that the cheapest new (don't want second hand/'never used' EBay/done deal items) is from a company that gets lots of bad press on here.
    I have no wish to send my hard earned onto a shower of cowboys... Or maybe things have improved? ... Certainly their telephone manners have NOT!

    Can anyone recommend an alternate supplier around the same price?
    Preferably one with after sales service...

    Also, has technology caught up with the Silvia, should I be looking at another brand that might give more bang for buck?

    Btw I can't post a URL as I'm a low poster, but the Silvia in question is going for €469.
    Thanks!


Comments

  • #2
    seanos
    Registered Users, Registered Users 2 Posts: 1,459 ✭✭✭seanos


    Not sure which company you are referring to which gets bad press, but I got my Silvia from:
    https://www.espressocoffeeshop.com/

    Was happy enough dealing with them, can't speak to any after-sales service as had no need of it


  • #3
    Broadsider
    Registered Users Posts: 50 ✭✭Broadsider


    Thanks very much Seanos ..
    I'm not sure what the rules are here re-naming and shaming!?


  • #4
    seanos
    Registered Users, Registered Users 2 Posts: 1,459 ✭✭✭seanos


    (I wasn't looking for you to name the company in question, I had just no clue if it was the one I used)


  • #5
    Broadsider
    Registered Users Posts: 50 ✭✭Broadsider


    Not your supplier.. It's a .ie, but run from the UK .. By Italians from what I can figure..
    At any rate, that company you've posted is within €50 of my original quote so thanks a mil that'll do nicely!


  • #6
    cargen
    Registered Users, Registered Users 2 Posts: 272 ✭✭cargen


    Broadsider wrote: »
    Not your supplier.. It's a .ie, but run from the UK .. By Italians from what I can figure..
    At any rate, that company you've posted is within €50 of my original quote so thanks a mil that'll do nicely!

    Hi,
    I bought my rancilio Silvia from them and no issues at all.
    But you are right, someone is giving bad reviews


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  • #7
    Broadsider
    Registered Users Posts: 50 ✭✭Broadsider


    seanos wrote: »
    Not sure which company you are referring to which gets bad press, but I got my Silvia from:


    Was happy enough dealing with them, can't speak to any after-sales service as had no need of it

    Just purchased , thanks again , can't wait!

    B


  • #8
    Bohrio
    Registered Users, Registered Users 2 Posts: 2,752 ✭✭✭Bohrio


    Broadsider wrote: »
    Just purchased , thanks again , can't wait!

    B

    Just seeing this now. Shame because I could have shared my experiences with [snipped].

    Your order will arrive in time and everything will be fine. The problem with them will be when/if you have an issue.

    I have bought from them in the past. Personally, I would avoid them, however, its a bit late now for you.

    Like I said, I wouldnt worry too much about issues with your new order, I just find them very unresponsive when there is a problem to the point where they will ignore your emails and you will have to take your machine/product to a repair shop.

    There are several posts all over the internet, and even in boards about these guys.

    Good luck anyway, great machine btw.


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