Three.ie complaint

seysty

I am writing this to express my disappointment and surprise in how the 3 network deal with customer problems.
I have been a very good customer for 2 years and having accepted an early upgrade I found the device to be faulty. I have requested a completely different device, the next model, as I have recently read many reports of faults with this particular model. I work from home and need a reliable device. I have offered to pay the extra required for the different device and was still prepared to stay signed up for the next 2 Yrs .I have continued to pay my bill even though I have had limited service. I have been as patient and pleasant as I can be.
I have spent 5 weeks travelling in and out to the nearest 3 shop and neither staff nor customer service can help. I have since left the device back to the shop and have informed customer service by phone that I consider my early upgrade null and void. The phone did not work.
My original contract was due to end August 2014 and as I am now using the old device which works fine. I will pay until end of August and then will leave the 3 network for Vodafone, who have said they will be pleased to have my custom. Most of my family are 3 customers and have had such trouble trying to contact me since the early upgrade 6 weeks ago approx that they are all happy to port to Vodafone with me.
For anyone reading this, 3 are fine once you don’t need help with a problem. If you do be warned they do not value their customers and will treat you like a fool by making every conversation feel like first contact. Not acceptable.

Spear

Tell three instead:

http://www.boards.ie/ttforum/1367

seysty

Thanks . Done xx