How long does it take to listen back to a call?

sicruise

Hi,

Signed up for a new contract, was provided false information twice.

First, I could sign up with online pricing because my account would not work for signing up. I was instructed to call up after installation, which I did on June 24th.

Of course on call it was determined that there was no such process and I would not get the pricing promised which was a big seller when signing into a new contract. I was also told on this call that a case [font=arial, sans-serif]1470423 would be looked into and I would receive a response within 5-10 working days after the first call was listened back to.[/font]


[font=arial, sans-serif]Secondly, when requesting this callback I asked about the cool off period. It was obvious to me that if it took the full 10 days I could be outside this period before knowing what price I am going to be paying. I was informed that Eircom do not obey a cool off period and that I was stuck in a contact like it or not.[/font]


[font=arial, sans-serif]Is there any point following up?[/font]

eircom: Alan

sicruise wrote: »

Hi,

Signed up for a new contract, was provided false information twice.

First, I could sign up with online pricing because my account would not work for signing up. I was instructed to call up after installation, which I did on June 24th.

Of course on call it was determined that there was no such process and I would not get the pricing promised which was a big seller when signing into a new contract. I was also told on this call that a case [font=arial, sans-serif]1470423 would be looked into and I would receive a response within 5-10 working days after the first call was listened back to.[/font]


[font=arial, sans-serif]Secondly, when requesting this callback I asked about the cool off period. It was obvious to me that if it took the full 10 days I could be outside this period before knowing what price I am going to be paying. I was informed that Eircom do not obey a cool off period and that I was stuck in a contact like it or not.[/font]


[font=arial, sans-serif]Is there any point following up?[/font]

[font=Times New Roman","serif]Hi sicruise

I've looked in to this and I see the case remains open and still has not been resolved – Apologies for the delays however I have sent this to the complaints department to follow up on. You should be contacted by a member of complaints within the next 24 hours.

Thanks
Al[/font]
[font=Times New Roman","serif] [/font]

sicruise

Hi Alan,

Thanks for looking into this and getting a resolution for me so quickly, just received a call from Shane in your complaints department and everything is sorted!

Simon

eircom: Alan

sicruise wrote: »

Hi Alan,

Thanks for looking into this and getting a resolution for me so quickly, just received a call from Shane in your complaints department and everything is sorted!

Simon

Thanks sicruise

that's good to hear

Al