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Eircom wont allow us to cancel our account

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  • 23-07-2014 10:21am
    #1
    Gheadphone
    Registered Users Posts: 196 ✭✭


    My wife has rung 4 times over the past 4 weeks trying to cancel our Eircom account.

    Each time she is told that the system is down and to try again.

    It may be that she is incredibly unlucky. How can we cancel our account (we dont use the landline any more).

    Thanks in advance for your help


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    #2
    kaizersoze
    Registered Users Posts: 7,042 ✭✭✭kaizersoze


    Gheadphone wrote: »
    My wife has rung 4 times over the past 4 weeks trying to cancel our Eircom account.

    Each time she is told that the system is down and to try again.

    It may be that she is incredibly unlucky. How can we cancel our account (we dont use the landline any more).

    Thanks in advance for your help
    Strange. I cancelled an account with them a couple of weeks ago.
    No problem except for the usual attempt to keep it.
    Took about 10 mins.


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    #3
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Gheadphone wrote: »
    My wife has rung 4 times over the past 4 weeks trying to cancel our Eircom account.

    Each time she is told that the system is down and to try again.

    It may be that she is incredibly unlucky. How can we cancel our account (we dont use the landline any more).

    Thanks in advance for your help

    Hi Gheadphone

    I'm very sorry to hear this, to cancel your account please contact eircom cancellations on free phone 1901, When asked please enter your landline number then choose option 2 when prompted and then choose option 4 to move house or cancel a service and then option 2 to remove a service.

    Thanks
    Al


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    #4
    Gheadphone
    Registered Users Posts: 196 ✭✭Gheadphone


    Hey Alan. 

    Thanks for the response. Is that service automated?


  • Options
    #5
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Gheadphone wrote: »
    Hey Alan. 

    Thanks for the response. Is that service automated?

    No worries Gheadphone

    The system and route of options I have advised are presented by an automated system however if you follow these options you will get through to an agent based in Dublin who will be able to assist with your account cancellation.

    Thanks
    Al


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    #6
    Gheadphone
    Registered Users Posts: 196 ✭✭Gheadphone


    Ah that was the issue we have had 4 times Alan.

    What other avenue do we have to cancel (i dont want to have to go to a regulator/ombudsman for something this minor).


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    #7
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Gheadphone wrote: »
    Ah that was the issue we have had 4 times Alan.

    What other avenue do we have to cancel (i dont want to have to go to a regulator/ombudsman for something this minor).

    Hi Gheadphone

    This is the only avenue to cancel - if you follow the options I detailed you will get through - Alternatively just keep pressing # until the automated voice says "if this concludes your call simply hang up or to speak with a member of the customer care team just press 0" – when you hear that press the number 0 on your phone and this will get you straight on to an agent who will then pass you to cancellations.

    Al


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