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Broadband Delivery Address

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  • 23-07-2014 12:00pm
    #1
    whodafunk
    Registered Users Posts: 552 ✭✭✭


    Hi,

    My mother just recently ordered broadband and missed the delivery. It's been 2 weeks and she is just off the phone and they told her it's sitting in a depot. No follow up call or note to say she missed the delivery. Poor customer service if you ask me but can I change the locaton for delivery of the broadband router to ensure we'll get it this time?

    Thanks


Comments

  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    whodafunk wrote: »
    Hi,

    My mother just recently ordered broadband and missed the delivery. It's been 2 weeks and she is just off the phone and they told her it's sitting in a depot. No follow up call or note to say she missed the delivery. Poor customer service if you ask me but can I change the locaton for delivery of the broadband router to ensure we'll get it this time?

    Thanks
    Hi whodafunk

    Sorry to hear this, a small slip informing your mother of the missed call out should have been left in the letterbox, if you would like to PM me the account number in question I will look in to this further for you.

    Thanks
    Al


  • Options
    #3
    whodafunk
    Registered Users Posts: 552 ✭✭✭whodafunk


    eircom: Alan wrote: »
    whodafunk wrote: »
    Hi,

    My mother just recently ordered broadband and missed the delivery. It's been 2 weeks and she is just off the phone and they told her it's sitting in a depot. No follow up call or note to say she missed the delivery. Poor customer service if you ask me but can I change the locaton for delivery of the broadband router to ensure we'll get it this time?

    Thanks
    Hi whodafunk

    Sorry to hear this, a small slip informing your mother of the missed call out should have been left in the letterbox, if you would like to PM me the account number in question I will look in to this further for you.

    Thanks
    Al
    Thanks Al. PM'd.


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    whodafunk wrote: »
    eircom: Alan wrote: »
    whodafunk wrote: »
    Hi,

    My mother just recently ordered broadband and missed the delivery. It's been 2 weeks and she is just off the phone and they told her it's sitting in a depot. No follow up call or note to say she missed the delivery. Poor customer service if you ask me but can I change the locaton for delivery of the broadband router to ensure we'll get it this time?

    Thanks
    Hi whodafunk

    Sorry to hear this, a small slip informing your mother of the missed call out should have been left in the letterbox, if you would like to PM me the account number in question I will look in to this further for you.

    Thanks
    Al
    Thanks Al. PM'd.
    Thanks whodafunk

    I'll follow up on this & get back to you as soon as possible.

    Al


  • Options
    #5
    whodafunk
    Registered Users Posts: 552 ✭✭✭whodafunk


    eircom: Alan wrote: »
    whodafunk wrote: »
    eircom: Alan wrote: »
    whodafunk wrote: »
    Hi,

    My mother just recently ordered broadband and missed the delivery. It's been 2 weeks and she is just off the phone and they told her it's sitting in a depot. No follow up call or note to say she missed the delivery. Poor customer service if you ask me but can I change the locaton for delivery of the broadband router to ensure we'll get it this time?

    Thanks
    Hi whodafunk

    Sorry to hear this, a small slip informing your mother of the missed call out should have been left in the letterbox, if you would like to PM me the account number in question I will look in to this further for you.

    Thanks
    Al
    Thanks Al. PM'd.
    Thanks whodafunk

    I'll follow up on this & get back to you as soon as possible.

    Al
    Hi Al,

    I was just wondering if there was any update on this?

    Cheers


  • Options
    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    whodafunk wrote: »
    eircom: Alan wrote: »
    whodafunk wrote: »
    eircom: Alan wrote: »
    whodafunk wrote: »
    Hi,

    My mother just recently ordered broadband and missed the delivery. It's been 2 weeks and she is just off the phone and they told her it's sitting in a depot. No follow up call or note to say she missed the delivery. Poor customer service if you ask me but can I change the locaton for delivery of the broadband router to ensure we'll get it this time?

    Thanks
    Hi whodafunk

    Sorry to hear this, a small slip informing your mother of the missed call out should have been left in the letterbox, if you would like to PM me the account number in question I will look in to this further for you.

    Thanks
    Al
    Thanks Al. PM'd.
    Thanks whodafunk

    I'll follow up on this & get back to you as soon as possible.

    Al
    Hi Al,

    I was just wondering if there was any update on this?

    Cheers
    Yes whodafunk

    I have just had confirmation the modem will be delivered to the address you PM'd me tomorrow.

    Thanks
    Al


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  • Options
    #7
    whodafunk
    Registered Users Posts: 552 ✭✭✭whodafunk


    eircom: Alan wrote: »
    whodafunk wrote: »
    eircom: Alan wrote: »
    whodafunk wrote: »
    eircom: Alan wrote: »
    whodafunk wrote: »
    Hi,

    My mother just recently ordered broadband and missed the delivery. It's been 2 weeks and she is just off the phone and they told her it's sitting in a depot. No follow up call or note to say she missed the delivery. Poor customer service if you ask me but can I change the locaton for delivery of the broadband router to ensure we'll get it this time?

    Thanks
    Hi whodafunk

    Sorry to hear this, a small slip informing your mother of the missed call out should have been left in the letterbox, if you would like to PM me the account number in question I will look in to this further for you.

    Thanks
    Al
    Thanks Al. PM'd.
    Thanks whodafunk

    I'll follow up on this & get back to you as soon as possible.

    Al
    Hi Al,

    I was just wondering if there was any update on this?

    Cheers
    Yes whodafunk

    I have just had confirmation the modem will be delivered to the address you PM'd me tomorrow.

    Thanks
    Al
    Hi Al,

    That's great. Thanks for your assistance with this issue :)


  • Options
    #8
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    whodafunk wrote: »
    eircom: Alan wrote: »
    whodafunk wrote: »
    eircom: Alan wrote: »
    whodafunk wrote: »
    eircom: Alan wrote: »
    whodafunk wrote: »
    Hi,

    My mother just recently ordered broadband and missed the delivery. It's been 2 weeks and she is just off the phone and they told her it's sitting in a depot. No follow up call or note to say she missed the delivery. Poor customer service if you ask me but can I change the locaton for delivery of the broadband router to ensure we'll get it this time?

    Thanks
    Hi whodafunk

    Sorry to hear this, a small slip informing your mother of the missed call out should have been left in the letterbox, if you would like to PM me the account number in question I will look in to this further for you.

    Thanks
    Al
    Thanks Al. PM'd.
    Thanks whodafunk

    I'll follow up on this & get back to you as soon as possible.

    Al
    Hi Al,

    I was just wondering if there was any update on this?

    Cheers
    Yes whodafunk

    I have just had confirmation the modem will be delivered to the address you PM'd me tomorrow.

    Thanks
    Al
    Hi Al,

    That's great. Thanks for your assistance with this issue :)
    You're welcome whodafunk

    Pleasure to help :)

    Al


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