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eFibre available but not over my line.

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  • 23-07-2014 8:32pm
    #1
    Klair88
    Registered Users Posts: 784 ✭✭✭


    Currently eFibre is available in my area as my neighbours have it, and i can see from the rollout map a VDSL exchange point is 50m from me, but it says my phoneline is not yet enabled. Can you explain why this is? 

    I work from home and am interested in eVision so i would very much like the upgrade to eFibre ASAP. How can i enable my phone-line? Is it possible to get a technician to call out and inspect the line? 

    I have talked to online chat people and the call centre people numerous times but none have offered any help what so ever. If my neighbour's can receive efibre then i should be able to as well.


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Klair88 wrote: »
    Currently eFibre is available in my area as my neighbours have it, and i can see from the rollout map a VDSL exchange point is 50m from me, but it says my phoneline is not yet enabled. Can you explain why this is? 

    I work from home and am interested in eVision so i would very much like the upgrade to eFibre ASAP. How can i enable my phone-line? Is it possible to get a technician to call out and inspect the line? 

    I have talked to online chat people and the call centre people numerous times but none have offered any help what so ever. If my neighbour's can receive efibre then i should be able to as well.
    Hi Klair88

    I'm sorry to hear this, if you could send me your account number & specific address, I'll see if I can get some clarification on this issue for you.

    Thanks
    Al


  • Options
    #3
    Klair88
    Registered Users Posts: 784 ✭✭✭Klair88


    Sent


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Klair88 wrote: »
    Sent
    Are you sure it sent Klair88 ?

    I don't have a PM form from you yet

    Al


  • Options
    #5
    Klair88
    Registered Users Posts: 784 ✭✭✭Klair88


    yeah i sent it along there a few mins ago


  • Options
    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Klair88 wrote: »
    yeah i sent it along there a few mins ago
    Thanks Klair88

    I'll get back to you as soon as I have more information

    AL


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