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Cool off period is 14 days or 7?

brianon · 2014-07-25 10:48:46

Hi, Just signed up for 24mb NGB bundle in the hope that it's better than our current satellite provider. If it's not an improvement I'll be looking to cancel within the cool off period. I thought the period was 7 days but support on eircom chat told me it had recently changed to 14 days ? I then got disconnected from…

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25-07-2014 11:48am

#1

brianon

Registered Users Posts: 2,406 ✭✭✭

Join Date: January 2003

Posts: 2082

Hi,

Just signed up for 24mb NGB bundle in the hope that it's better than our current satellite provider. If it's not an improvement I'll be looking to cancel within the cool off period.

I thought the period was 7 days but support on eircom chat told me it had recently changed to 14 days ? I then got disconnected from support.

Is the cool off period 14 days from the date of the order ?

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#2 25-07-2014 3:38pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

brianon wrote: »

Hi,

Just signed up for 24mb NGB bundle in the hope that it's better than our current satellite provider. If it's not an improvement I'll be looking to cancel within the cool off period.

I thought the period was 7 days but support on eircom chat told me it had recently changed to 14 days ? I then got disconnected from support.

Is the cool off period 14 days from the date of the order ?

[font=Times New Roman","serif]Hi brianon

I believe my colleague got back to you on the eircom community forum

Thanks
Al[/font]

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#3 25-07-2014 5:06pm
brianon

Registered Users Posts: 2,406 ✭✭✭

Join Date: January 2003

Posts: 2082

Yes. Thank you. Much appreciated.

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#4 28-07-2014 12:36pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

brianon wrote: »

Yes. Thank you. Much appreciated.

No worries brianon

Thanks
Al

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#5 29-07-2014 5:32pm
brianon

Registered Users Posts: 2,406 ✭✭✭

Join Date: January 2003

Posts: 2082

Oh. And it's 14 days in case anyone is interested

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#6 30-07-2014 9:51am
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

brianon wrote: »

Oh. And it's 14 days in case anyone is interested

Thanks brianon

Al

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