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River Island refund/exchange without receipt?

  • 26-07-2014 5:08pm
    #1
    care_bear
    Registered Users Posts: 5 ✭


    I bought some things recently in the sale but have since lost the receipt, is it possible to get an exchange or even a refund on a gift card without the receipt? It's been about 2 weeks if that makes a difference


Comments

  • #2
    sassyj
    Registered Users Posts: 736 ✭✭✭sassyj


    I have had 2 experiences of bringing back items to RI, both faulty goods, with receipt. One time involved 2 trips to a shop, and a call to their head office to get a refund. The 2nd time, a pair of sandals cracked the second time I wore them. Had to push for refund, they were trying to persuade me that selling me the faulty sandals at a reduced cost was a better deal. I no longer shop there because I couldn't ever face having to bring anything back :-) Have you checked t&c in their website?


  • #3
    Novella
    Registered Users, Registered Users 2 Posts: 13,713 ✭✭✭✭Novella


    I tried in RI Liffey Valley about a month ago and no refund or exchange was allowed.


  • #4
    barleybooley
    Registered Users, Registered Users 2 Posts: 1,241 ✭✭✭barleybooley


    Faulty items and they're kicking up at it? A quick quote of the oul Sales of Goods and Supplier of Services Act 1980 should put them in their place!

    I've brought back jeans that I'd worn that had a crooked seam and they took them back and exchanged them no bother.

    Might be dodgy returning sale stuff without a receipt but I suppose it's who you get. Some places take stuff back in exchange for store credit.


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