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No Caller Display since switching to Eircom

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  • 29-07-2014 1:17am
    #1
    chasm
    Registered Users Posts: 2,083 ✭✭✭


    Hi,
    I moved to Eircom recently and since switching i have lost the incoming caller display on my phone. Would it be possible to have it reactivated on my account please, as at the moment it just displays as "external call" instead of the number and as such if i happen to be out when someone calls it does not show as a missed call :(

    Thanks


Comments

  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    chasm wrote: »
    Hi,
    I moved to Eircom recently and since switching i have lost the incoming caller display on my phone. Would it be possible to have it reactivated on my account please, as at the moment it just displays as "external call" instead of the number and as such if i happen to be out when someone calls it does not show as a missed call :(

    Thanks
    Hi chasm

    Please PM me your account number & I'll look after this for you :)

    Al


  • Options
    #3
    chasm
    Registered Users Posts: 2,083 ✭✭✭chasm


    PM sent, Thanks


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    chasm wrote: »
    PM sent, Thanks
    Hi chasm

    Replied just there

    Thanks
    Al


  • Options
    #5
    chasm
    Registered Users Posts: 2,083 ✭✭✭chasm


    Hi Al,

    Thanks


  • Options
    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    chasm wrote: »
    Hi Al,

    Thanks
    Thanks chasm

    Al


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  • Options
    #7
    chasm
    Registered Users Posts: 2,083 ✭✭✭chasm


    Hi,

    Caller Display is now activated but i have since received an email from Eircom stating "We are delighted that you have chosen to move to a better value bundle. We hope you enjoy your upgraded service.".
    Is this related to the reactivation of the caller display feature as i have not changed my bundle ?

    Thanks


  • Options
    #8
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    chasm wrote: »
    Hi,

    Caller Display is now activated but i have since received an email from Eircom stating "We are delighted that you have chosen to move to a better value bundle. We hope you enjoy your upgraded service.".
    Is this related to the reactivation of the caller display feature as i have not changed my bundle ?

    Thanks
    Hi chasm

    I can assure you that this is not is response to the caller display and your account, contract or package has not been affected.

    Thanks
    Al


  • Options
    #9
    chasm
    Registered Users Posts: 2,083 ✭✭✭chasm


    eircom: Alan wrote: »
    chasm wrote: »
    Hi,

    Caller Display is now activated but i have since received an email from Eircom stating "We are delighted that you have chosen to move to a better value bundle. We hope you enjoy your upgraded service.".
    Is this related to the reactivation of the caller display feature as i have not changed my bundle ?

    Thanks
    Hi chasm

    I can assure you that this is not is response to the caller display and your account, contract or package has not been affected.

    Thanks
    Al
    Hi Al,

    The email gives an order number "1964898". I have not upgraded my service or moved to any bundle other than the one i chose when i switched to eircom at the end of June so i am a bit confused by this email.
    Any help in clarifying this would be much appreciated.
    Thanks


  • Options
    #10
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    chasm wrote: »
    eircom: Alan wrote: »
    chasm wrote: »
    Hi,

    Caller Display is now activated but i have since received an email from Eircom stating "We are delighted that you have chosen to move to a better value bundle. We hope you enjoy your upgraded service.".
    Is this related to the reactivation of the caller display feature as i have not changed my bundle ?

    Thanks
    Hi chasm

    I can assure you that this is not is response to the caller display and your account, contract or package has not been affected.

    Thanks
    Al
    Hi Al,

    The email gives an order number "1964898". I have not upgraded my service or moved to any bundle other than the one i chose when i switched to eircom at the end of June so i am a bit confused by this email.
    Any help in clarifying this would be much appreciated.
    Thanks
    Hi chasm

    This refers to your recent upgrade to efibre, it's normal for new efibre customers to get this letter.

    Thanks
    Al


  • Options
    #11
    chasm
    Registered Users Posts: 2,083 ✭✭✭chasm


    eircom: Alan wrote: »
    chasm wrote: »
    eircom: Alan wrote: »
    chasm wrote: »
    Hi,

    Caller Display is now activated but i have since received an email from Eircom stating "We are delighted that you have chosen to move to a better value bundle. We hope you enjoy your upgraded service.".
    Is this related to the reactivation of the caller display feature as i have not changed my bundle ?

    Thanks
    Hi chasm

    I can assure you that this is not is response to the caller display and your account, contract or package has not been affected.

    Thanks
    Al
    Hi Al,

    The email gives an order number "1964898". I have not upgraded my service or moved to any bundle other than the one i chose when i switched to eircom at the end of June so i am a bit confused by this email.
    Any help in clarifying this would be much appreciated.
    Thanks
    Hi chasm

    This refers to your recent upgrade to efibre, it's normal for new efibre customers to get this letter.

    Thanks
    Al
    Hi Al,

    I already received a welcome to Eircom email on June 28th though, with the same details but a different order number. That email stated
    "Welcome to eircom. We are delighted that you have chosen us to provide your communication needs. We’d like to confirm the details of your eircom order, which is below..."  The email i received today stated "We are delighted that you have chosen to move to a better value bundle. We hope you enjoy your upgraded service.". I have already received and paid my first bill so it is a bit strange to receive this email.


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  • Options
    #12
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    chasm wrote: »
    eircom: Alan wrote: »
    chasm wrote: »
    eircom: Alan wrote: »
    chasm wrote: »
    Hi,

    Caller Display is now activated but i have since received an email from Eircom stating "We are delighted that you have chosen to move to a better value bundle. We hope you enjoy your upgraded service.".
    Is this related to the reactivation of the caller display feature as i have not changed my bundle ?

    Thanks
    Hi chasm

    I can assure you that this is not is response to the caller display and your account, contract or package has not been affected.

    Thanks
    Al
    Hi Al,

    The email gives an order number "1964898". I have not upgraded my service or moved to any bundle other than the one i chose when i switched to eircom at the end of June so i am a bit confused by this email.
    Any help in clarifying this would be much appreciated.
    Thanks
    Hi chasm

    This refers to your recent upgrade to efibre, it's normal for new efibre customers to get this letter.

    Thanks
    Al
    Hi Al,

    I already received a welcome to Eircom email on June 28th though, with the same details but a different order number. That email stated
    "Welcome to eircom. We are delighted that you have chosen us to provide your communication needs. We’d like to confirm the details of your eircom order, which is below..."  The email i received today stated "We are delighted that you have chosen to move to a better value bundle. We hope you enjoy your upgraded service.". I have already received and paid my first bill so it is a bit strange to receive this email.
    Hi chasm

    I can assure you nothing has changed and this corrispondance is not in relation to the enablement of caller display.

    Al


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