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Samsung Ire Customer Service Dept

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  • 29-07-2014 9:53pm
    #1
    colossus-x
    Closed Accounts Posts: 1,202 ✭✭✭


    I am trying to contact Samsung but all my online searches only show me links/emails directed to the UK. I'd prefer a physical address and write a formal letter rather than an emal or has that gone out of fashion ? Has anyone ever delt with Samsung in Ireland or through their UK dept? I wish to contact them in regards to a TV I bought recently that I am not happy with. Thanks


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    #2
    athtrasna
    Closed Accounts Posts: 13,420 ✭✭✭✭athtrasna


    Dealt with them over the phone...the key is to keep phoning until you get someone based in the UK and not their Asian call centre. You will succeed eventually. I got a 4 year old tv replaced with little problem once I got through to someone who was actually based in the UK.


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    #3
    colossus-x
    Closed Accounts Posts: 1,202 ✭✭✭colossus-x


    athtrasna wrote: »
    Dealt with them over the phone...the key is to keep phoning until you get someone based in the UK and not their Asian call centre. You will succeed eventually. I got a 4 year old tv replaced with little problem once I got through to someone who was actually based in the UK.

    Wow well done. My TV is only 2 months old to your 4 years. I appreciate your advice but I did want to write to them in the first instance. I'm useless on the phone and don't think I could adequately put my case across using that method.


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    #4
    mickdw
    Registered Users Posts: 23,373 ✭✭✭✭mickdw


    Where did you buy it?


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    #5
    athtrasna
    Closed Accounts Posts: 13,420 ✭✭✭✭athtrasna


    I think I had an email but IIRC I emailed and got a copy and paste from a script type reply which is why I took it to the phone.


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    #6
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    If it's only 2 months old then you should be dealing with the retailer.


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    #7
    colossus-x
    Closed Accounts Posts: 1,202 ✭✭✭colossus-x


    mickdw wrote: »
    Where did you buy it?

    Argos


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    #8
    colossus-x
    Closed Accounts Posts: 1,202 ✭✭✭colossus-x


    Alyssa Wrong Wheat wrote: »
    If it's only 2 months old then you should be dealing with the retailer.

    Maybe it would be better if I described the nature of the problem. The unit is not faulty. I'm just not happy with the picture quality. I read countless very positive reviews online but it's performance to me does not match what I had read. On further investigation I found that the panel ( screen ) in my particular unit isn't a Samsung panel at all but made by a company called Optronics so it's no wonder the reviews I read online don't match my TV at all cause in essence it's a completely different telly albeit it with the same Samsung branding !

    So you can see why I would want to deal directly with Samsung on this and not Argos!


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    #9
    Sam Mac
    Closed Accounts Posts: 2,227 ✭✭✭Sam Mac


    Return it to Argos stating you are not happy with the PQ and see what they say. They may let you return it, though I wouldn't hold my breath.


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    #10
    madfcuker
    Registered Users Posts: 257 ✭✭madfcuker


    I had issues with a Samsung laptop and put my complaint on their Facebook page. They arranged to contact me and resolve the issue. They sorted it out quite quickly.


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    #11
    colossus-x
    Closed Accounts Posts: 1,202 ✭✭✭colossus-x


    madfcuker wrote: »
    I had issues with a Samsung laptop and put my complaint on their Facebook page. They arranged to contact me and resolve the issue. They sorted it out quite quickly.

    That's an idea. Worth a try , thanks.


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