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MyEircom account setup

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  • 05-08-2014 7:53am
    #1
    naysayer
    Registered Users Posts: 46 ✭


    Hi,

    My account information was changed when I switched to Fibre BB, and now when I log in to my eircom, I get the following message:
    You have no accounts in My eircom
    You have registered for My eircom, however, you have not added an account.

    When I try to add my account, I get the following message:

    Error while trying to add an account!
    We're sorry but we couldn't verify the account information that you provided. Please check the numbers you entered and try again.



    I have verified that the account number and phone number I  entered are correct. Could someone here help me get this set up? I  can PM account details if needed.

    Thanks,

    N.


Comments

  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    naysayer wrote: »
    Hi,

    My account information was changed when I switched to Fibre BB, and now when I log in to my eircom, I get the following message:
    You have no accounts in My eircom
    You have registered for My eircom, however, you have not added an account.

    When I try to add my account, I get the following message:

    Error while trying to add an account!
    We're sorry but we couldn't verify the account information that you provided. Please check the numbers you entered and try again.



    I have verified that the account number and phone number I  entered are correct. Could someone here help me get this set up? I  can PM account details if needed.

    Thanks,

    N.
    Hi naysayer

    The 'my eircom' online account feature is not yet available to efibre customers. We are waiting on a confirmed launch date and as soon as we have this I will make sure to post an official announcement here. Apologies for the inconvenience.

    Thanks
    Al


  • Options
    #3
    robbok
    Registered Users Posts: 69 ✭✭robbok


    any news on the "launch date " ?


  • Options
    #4
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    Hi robbok,

    If you follow this link you should be able to set it up now -
    https://my.eircom.net/eircom/transactional/registrationFixed;PORTALSESSIONID=6B5445109BB91148C422FF27D4C857F4?exe

    If you had already registered with a different account, you will need to email webmaster to re-register it again. They will remove the existing details and set you back up again.

    Thanks 

    Tracey 


  • Options
    #5
    robbok
    Registered Users Posts: 69 ✭✭robbok


    eircom: Tracey wrote: »
    Hi robbok,

    If you follow this link you should be able to set it up now -


    If you had already registered with a different account, you will need to email webmaster to re-register it again. They will remove the existing details and set you back up again.  

    Thanks 

    Tracey 
    Hi Tracey

    I cannot find an e-mail address fro the webmaster

    Thanks
    Rob


  • Options
    #6
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    robbok wrote: »
    eircom: Tracey wrote: »
    Hi robbok,

    If you follow this link you should be able to set it up now -


    If you had already registered with a different account, you will need to email webmaster to re-register it again. They will remove the existing details and set you back up again.  

    Thanks 

    Tracey 
    Hi Tracey

    I cannot find an e-mail address fro the webmaster

    Thanks
    Rob
    Apologies Rob, it's webmaster@eircom.ie.

    Thanks 

    Tracey 


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