Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

€12.70 charge re recent problem - Refund

Options
  • 05-08-2014 9:47pm
    #1
    Larry Wildman
    Banned (with Prison Access) Posts: 1,460 ✭✭✭


    Will €12.70 charges incurred as a result of BOI's recent technical issue be refunded automatically?

    The specific circumstances are as follows:

    - Two BOI accounts linked on 365 Online. Payment lands in one account on the last day of every month. Funds are then transferred into the second account from which a loan repayment is taken. As payment didn't hit the first account, funds were transferred a day late into the second account and the loan repayment was late coming out. A €12.70 charge has been levied.


Comments

  • Options
    #2
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Hi Larry Wildman,

    Thanks for contacting us here on Boards.

    Sorry to hear you experienced this delay in payment. As this unpaid fee on your account is as a result of the payment delay, you are entitled to a refund. Please contact your branch to arrange this and a representative there will be happy to arrange for a refund to be made. 

    Please find the contact details for your branch here

    Please let us know if you need help with any other query.

    Thanks,
    Sarah


  • Options
    #3
    Grab All Association
    Registered Users Posts: 3,919 ✭✭✭Grab All Association


    Can you guarantee the OP that this missed payment will not be recorded on his credit history and if it does that BOI rectify this with the ICB? 


  • Options
    #4
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    Hi Chris___, 

    Thanks for getting in contact with us here on Boards.ie.

    We have addressed this question in a previous thread. You can view this post here.

    We hope this helps. 

    Thanks, 
    Elaine  


Advertisement