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Setting up a new current account on 365

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  • 06-08-2014 10:14am
    #1
    J_Farr
    Registered Users Posts: 7 ✭


    Hi there,

    I've tried setting up a new current account online, I was advised over the phone that this would appear in my 365 account the next morning. 10 days later and there is no progress, can you please advise?

    Thanks,
    j_farr


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    #2
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Hi J_farr,

    Thanks for contacting us here on Boards.

    To clarify this, do you mean that you requested to add a current account to your existing Bank of Ireland 365 Online profile and it is not yet available to view? Please let us know and we can look into this for you.

    Thanks,
    Sarah


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    #3
    J_Farr
    Registered Users Posts: 7 ✭J_Farr


    Hi Sarah,

    Thanks for the reply.

    I'm not trying to add a current account, I'm trying to set up a whole new current account - in 365 I went to Apply Online > Personal Current Account (where it says Apply in minutes, Automatic set-up of new account) > Find out more > Start Application, then I completed the application.

    The process is taking a lot longer than I was told it would so I'm just concerned that there'll be no progress. 

    Thanks,


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    #4
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Hi J_Farr,

    Thanks for getting back to me. 

    So that our colleagues can look into this further for you, can you send us a PM with your name, the date you sent this application, account holding branch and contact number?

    To send me a PM, please click on the link in my signature below.

    Thanks,
    Sarah


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