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Cancelling my efiber order??????

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  • 08-08-2014 12:00pm
    #1
    cathorio
    Registered Users Posts: 178 ✭✭


     On July 10th I received a letter informing me that Eircom was putting eFiber in my locality. I placed an order for it and was told the engineer would call on August 5th to do the work. I took a day off work as they couldn't give me an exact time for when the work would be carried out.
    No one called!! A whole day wasted. 
    I contacted  eircom and received the usual apology. I was then told the engineer would be up on the 8th of August between 9am and 12noon. For the second time I took a day off.  Again no engineer called.  
    If this is how you treat your customers, then it STINKS!!! 
    I now want to cancel my order. Before you tell me phone 1901,,,,, I phoned them three times this morning and on each occasion I was put on hold while they connected me with the cancelation team, the longest 16 min. No one answered my call.
    I would now like to know,,,,,,HO DO I CANCEL THIS ORDER???? 


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    #2
    greilly123
    Registered Users Posts: 25 ✭greilly123


    Dial 1901 :) Jokes aside I am sure one of the guys here will do it for you. 
    or go on to the eircom forum


  • Options
    #3
    cathorio
    Registered Users Posts: 178 ✭✭cathorio


    I'm trying to get through to them all morning,,,,,,,continually being put on hold....Agh!!! 


  • Options
    #4
    greilly123
    Registered Users Posts: 25 ✭greilly123


    Very frustrating all right.


  • Options
    #5
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    cathorio wrote: »
     On July 10th I received a letter informing me that Eircom was putting eFiber in my locality. I placed an order for it and was told the engineer would call on August 5th to do the work. I took a day off work as they couldn't give me an exact time for when the work would be carried out.
    No one called!! A whole day wasted. 
    I contacted  eircom and received the usual apology. I was then told the engineer would be up on the 8th of August between 9am and 12noon. For the second time I took a day off.  Again no engineer called.  
    If this is how you treat your customers, then it STINKS!!! 
    I now want to cancel my order. Before you tell me phone 1901,,,,, I phoned them three times this morning and on each occasion I was put on hold while they connected me with the cancelation team, the longest 16 min. No one answered my call.
    I would now like to know,,,,,,HO DO I CANCEL THIS ORDER???? 
    Hi cathorio
    Our apologies that you should have taken these days off without a visit from out technician. Can you PM me with your account details and I can chase your case from here. Tony


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