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Bought Camera off Argos

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  • 10-08-2014 12:31am
    #1
    Take Your Pants Off
    Registered Users Posts: 1,518 ✭✭✭


    So I bought a camera from argos and some of ye might know that argos does not give refunds on the cameras.
    But when I got it and went home.
    I opened it up and to my realisation the packaging was a whole mess.
    There was creases on the box aswell ad marks.
    Now it just so happens that I might sell it on later or give as a gift to one of my family members, but in the boxes state they will think as if it been for years

    What is my right ?
    Am I able to return it ?


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    #2
    Spocker
    Moderators Posts: 6,862 ✭✭✭Spocker


    If the camera isn't faulty, then you can't return it for a refund (Argos policy).

    If you're going to sell it/give it away, it's going to be second hand anyway, is the condition of the packaging that important?

    Either way, I don't think 'bad packaging' is a reason you can return it for a full refund.

    I'm curious though, how bad was the packaging? Is it possible the camera was taken out of the box in the store to show someone and just badly repacked?


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    #3
    Take Your Pants Off
    Registered Users Posts: 1,518 ✭✭✭Take Your Pants Off


    Nah man its still quite ad like.
    I paid quite a decent money and I should not be getting this...


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    #4
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    Take Your Pants Off wrote: »
    Nah man its still quite ad like.
    I paid quite a decent money and I should not be getting this...

    The packaging is mostly there to protect the camera from knocks and scrapes and being wedged between other stock while in shops on shelves etc so it has done its job. You bought the camera new and presumably the box was sealed so as long as everything works you have no reason to return the goods.


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    #5
    duffman13
    Registered Users Posts: 8,952 ✭✭✭duffman13


    Take Your Pants Off wrote: »
    Nah man its still quite ad like.
    I paid quite a decent money and I should not be getting this...

    Did you take those with your new camera? Argos are grand, if you really have an issue with the box bring it back with your receipt and they will exchange it. They are very easy to deal with, just explain you bought it as a present and they will swap. You don't have the law on your side but they are usually fantastic to deal with.

    If your using the camera yourself something like this wouldn't bother me but each to their own. Although if I was buying a second hand camera from you I'd be checking the product not the box


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    #6
    coylemj
    Registered Users Posts: 25,458 ✭✭✭✭coylemj


    Take Your Pants Off wrote: »
    So I bought a camera from argos and some of ye might know that argos does not give refunds on the cameras.

    This is their policy on cameras ...

    To protect your personal security, we're also unable to accept returns on some non-faulty imaging and recording products such as MP3 players and digital cameras.

    http://www.argos.ie/static/StaticDisplay/includeName/ReturnsAndRefunds.htm

    Note that it refers to 'non-faulty' products. What they're effectively saying is that cameras are excluded from the 30 day 'no quibble' return policy.

    They can't deny you your legal rights if the product is faulty but bumps and scratches on the packaging wouldn't necessarily allow you to return the goods since in the normal course of events the packaging is discarded within minutes of the recipient opening the goods.
    Take Your Pants Off wrote: »
    But when I got it and went home.
    I opened it up and to my realisation the packaging was a whole mess.
    There was creases on the box aswell ad marks.

    All of the photos you've posted show external marks on the packaging, did you not notice these when you were handed the item in the Argos store? Why are you claiming that you only noticed this when you 'opened it up'?


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    #7
    Take Your Pants Off
    Registered Users Posts: 1,518 ✭✭✭Take Your Pants Off


    duffman13 wrote: »
    Did you take those with your new camera? Argos are grand, if you really have an issue with the box bring it back with your receipt and they will exchange it. They are very easy to deal with, just explain you bought it as a present and they will swap. You don't have the law on your side but they are usually fantastic to deal with.

    If your using the camera yourself something like this wouldn't bother me but each to their own. Although if I was buying a second hand camera from you I'd be checking the product not the box

    No the pics were taken from mobile.
    In real fairness I am trying to get a full refund of my money.
    As I found a cheaper one elsewhere.
    So I will try to speak with them and see what they say although I think my chances are slim.


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    #8
    Take Your Pants Off
    Registered Users Posts: 1,518 ✭✭✭Take Your Pants Off


    coylemj wrote: »
    This is their policy on cameras ...

    To protect your personal security, we're also unable to accept returns on some non-faulty imaging and recording products such as MP3 players and digital cameras.

    http://www.argos.ie/static/StaticDisplay/includeName/ReturnsAndRefunds.htm

    Note that it refers to 'non-faulty' products. What they're effectively saying is that cameras are excluded from the 30 day 'no quibble' return policy.

    They can't deny you your legal rights if the product is faulty but bumps and scratches on the packaging wouldn't necessarily allow you to return the goods since in the normal course of events the packaging is discarded within minutes of the recipient opening the goods.



    All of the photos you've posted show external marks on the packaging, did you not notice these when you were handed the item in the Argos store? Why are you claiming that you only noticed this when you 'opened it up'?

    No at first I only saw the bottom as I was quite in a hurry. So after I got home I noticed many of the sides and there were some scratches aswel.


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    #9
    coylemj
    Registered Users Posts: 25,458 ✭✭✭✭coylemj


    Take Your Pants Off wrote: »
    In real fairness I am trying to get a full refund of my money.
    As I found a cheaper one elsewhere.

    You have neither a moral nor a legal right to a refund.


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    #10
    delahuntv
    Closed Accounts Posts: 1,532 ✭✭✭delahuntv


    so you've been trying to get other boards members to work a way for you scam a refund.?


    I don't think people like being taken as fools.


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    #11
    Take Your Pants Off
    Registered Users Posts: 1,518 ✭✭✭Take Your Pants Off


    delahuntv wrote: »
    so you've been trying to get other boards members to work a way for you scam a refund.?


    I don't think people like being taken as fools.

    How is this scamming.
    The packaging is in horrbile state.


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    #12
    jelenka
    Registered Users Posts: 130 ✭✭jelenka


    Take Your Pants Off wrote: »
    How is this scamming.
    The packaging is in horrbile state.


    But there is nothing wrong with the actual camera. If the packaging is that bad, why didn't you ask for it to be replaced on the spot? Just because it is cheaper somewhere else won't get you a refund, nor will the slightly damaged packaging.


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    #13
    Take Your Pants Off
    Registered Users Posts: 1,518 ✭✭✭Take Your Pants Off


    jelenka wrote: »
    But there is nothing wrong with the actual camera. If the packaging is that bad, why didn't you ask for it to be replaced on the spot? Just because it is cheaper somewhere else won't get you a refund, nor will the slightly damaged packaging.

    Yes but this is not scamming .
    I already said I was in a hurry had to go somewhere so when I got back I noticed it.
    I am going now to go and see what they can do for me.
    If they give me new box I will settle for it.


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    #14
    Guy:Incognito
    Registered Users Posts: 38,247 ✭✭✭✭Guy:Incognito


    Take Your Pants Off wrote: »
    How is this scamming.
    The packaging is in horrbile state.

    Horrible state? There's a few marks on the box.

    That's what the box is for.


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    #15
    gallag
    Banned (with Prison Access) Posts: 3,355 ✭✭✭gallag


    It must be a nightmare running a shop! Cannot believe the cheek of some people!


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    #16
    ScouseMouse
    Closed Accounts Posts: 5,070 ✭✭✭ScouseMouse


    Scammers are everywhere!


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    #17
    BabysCoffee
    Registered Users Posts: 4,713 ✭✭✭BabysCoffee


    Take Your Pants Off wrote: »
    How is this scamming.
    The packaging is in horrbile state.

    Packaging does not have to be pristine. The packaging is there to ensure the product is pristine.


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    #18
    Take Your Pants Off
    Registered Users Posts: 1,518 ✭✭✭Take Your Pants Off


    BabysCoffee wrote: »
    Packaging does not have to be pristine. The packaging is there to ensure the product is pristine.

    Well to me it does.
    Please mod close this thread.


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    #19
    Take Your Pants Off
    Registered Users Posts: 1,518 ✭✭✭Take Your Pants Off


    superscouse wrote: »
    Scammers are everywhere!

    Yh your 1 of them.


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    #20
    Take Your Pants Off
    Registered Users Posts: 1,518 ✭✭✭Take Your Pants Off


    gallag wrote: »
    It must be a nightmare running a shop! Cannot believe the cheek of some people!

    Same thing can said about you.


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    #21
    ScouseMouse
    Closed Accounts Posts: 5,070 ✭✭✭ScouseMouse


    Could this be classed as fraud? Making false allegations to manipulate a situation for personal gain? (Getting a refund about "damaged packaging " so they can get it cheaper elsewhere)


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    #22
    BabysCoffee
    Registered Users Posts: 4,713 ✭✭✭BabysCoffee


    Take Your Pants Off wrote: »
    Well to me it does.
    Please mod close this thread.

    This does not give you an entitlement to anything though.


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    #23
    Bongalongherb
    Closed Accounts Posts: 3,766 ✭✭✭Bongalongherb


    The heavy packaging done it's job as far as I can tell in the pics, if the camera is in perfect working order you are fine. Sending the item back because of damage to the packaging is nuts. The packaging is there to keep said camera or electronic items reasonably safe in transport.

    My advice to you would be to squeeze the perforations out of the box and carry on. Once the item is in perfect working order there is no problem, cardboard indentations is not a valid reason to send it back to the store.


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    #24
    ScouseMouse
    Closed Accounts Posts: 5,070 ✭✭✭ScouseMouse


    Bongalongherb wrote: »
    The heavy packaging done it's job as far as I can tell in the pics, if the camera is in perfect working order you are fine. Sending the item back because of damage to the packaging is nuts. The packaging is there to keep said camera or electronic items reasonably safe in transport.

    My advice to you would be to squeeze the perforations out of the box and carry on. Once the item is in perfect working order there is no problem, cardboard indentations is not a valid reason to send it back to the store.

    But that was only a front to get a refund so he could buy it elsewhere !


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    #25
    Bepolite
    Closed Accounts Posts: 2,737 ✭✭✭Bepolite


    Am I missing something? How where those marks not obvious when the item was handed over?


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    #26
    Bongalongherb
    Closed Accounts Posts: 3,766 ✭✭✭Bongalongherb


    superscouse wrote: »
    But that was only a front to get a refund so he could buy it elsewhere !

    What a waste of everyone's time so. Next thread please.

    You should see some of my parcels I got coming from hong Kong, they were in bits, but they sure as hell know how to package them, and the items were in perfect order. Creases my arse.


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    #27
    bumper234
    Closed Accounts Posts: 10,250 ✭✭✭✭bumper234


    Probably just my thinking but looks like he paid for it, seen it cheaper somewhere else, all of a sudden the box looks terrible with scratches and dents (suspicious in it's own right as he was too "busy" to notice in store). And now hopes for full cash refund due to scratches on box so he can buy cheaper version.

    Hopefully op gets laughed out of store.


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    #28
    Bongalongherb
    Closed Accounts Posts: 3,766 ✭✭✭Bongalongherb


    Life is full of crinkles and indentations, but this is a bit of cardboard, I just don't see where the problem is when the item is fine. Anyway, Some folk care more about the outer covering than they do with the real item, I'm out.


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    #29
    Deagol
    Registered Users Posts: 1,712 ✭✭✭Deagol


    Just read this thread because it was trending and I'm stunned. Some people need a serious kick in the a$$.

    Consumer rights have obviously gone way too far when people have such a fecked up sense of whats wrong and right.


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    #30
    Take Your Pants Off
    Registered Users Posts: 1,518 ✭✭✭Take Your Pants Off


    Store gave me new box.
    Was quite friendly and nice about it.
    Nevertheless I got what I went for.
    I asked to see the other cameras and they were in their pristine quality.


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    #31
    pyramuid man
    Registered Users Posts: 1,196 ✭✭✭pyramuid man


    Just cause you found it cheaper elsewhere, doesn't give you the right to a refund. You should have done more research before you bought. Simple as.


This discussion has been closed.
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