Cancellation charge

thefareast

Hi,

I ported my landline number away from Eircom in June and so finished up with Eircom. I was long outside a contract period so why am I now being charged a cancellation charge since it's been decided this can't happen anymore? Or have I completely misread the settlement with Comreg? 

eircom: Tony

thefareast wrote: »

Hi,

I ported my landline number away from Eircom in June and so finished up with Eircom. I was long outside a contract period so why am I now being charged a cancellation charge since it's been decided this can't happen anymore? Or have I completely misread the settlement with Comreg? 

Hi thefareast
if you PM me your account number I can have a look at this and should be able to answer your query.
Tony

thefareast

PM sent, thanks Tony.

thefareast

Any update on this?

eircom: Tony

Hi there,

I'm going through the PM's at the moment and I'll get back to you soon.

Thanks,

Tony

thefareast

Anything yet?

eircom: Colm

thefareast wrote: »

Anything yet?

Hi thefareast

I am here until 6pm today. Unfortunately I do not have access to Tonys PM's currently but if you PM me the account no now, I will look at this and get back to you before 6pm.

thanks
Colm

thefareast

eircom: Colm wrote: »

thefareast wrote: »

Anything yet?

Hi thefareast

I am here until 6pm today. Unfortunately I do not have access to Tonys PM's currently but if you PM me the account no now, I will look at this and get back to you before 6pm.

thanks
Colm

Thanks for the offer Colm, I wasn't online then but since I haven't heard back from Tony bar the occasional PM about getting back to it, I will PM you also if that's OK.

eircom: Alan

thefareast wrote: »

eircom: Colm wrote: »

thefareast wrote: »

Anything yet?

Hi thefareast

I am here until 6pm today. Unfortunately I do not have access to Tonys PM's currently but if you PM me the account no now, I will look at this and get back to you before 6pm.

thanks
Colm

Thanks for the offer Colm, I wasn't online then but since I haven't heard back from Tony bar the occasional PM about getting back to it, I will PM you also if that's OK.

Hi thefareast

Thanks for the details,

Can you also send us a PM including a mobile contact number, email address including your full name? I will escalate this to accounts and you will be contacted in relation to a refund within 15 days.

Thanks
Al

thefareast

eircom: Alan wrote: »

Hi

Thanks for the details,

Can you also send us a PM including a mobile contact number, email address including your full name? I will escalate this to accounts and you will be contacted in relation to a refund within 15 days.

Thanks
Al

PM sent to you, thanks for your help Al.

eircom: Alan

thefareast wrote: »

eircom: Alan wrote: »

Hi

Thanks for the details,

Can you also send us a PM including a mobile contact number, email address including your full name? I will escalate this to accounts and you will be contacted in relation to a refund within 15 days.

Thanks
Al

PM sent to you, thanks for your help Al.

Thanks thefareast

You will receive a call in relation to your refund within the next 15 days

Thanks
Al

thefareast

eircom: Alan wrote: »

thefareast wrote: »

eircom: Alan wrote: »

Hi

Thanks for the details,

Can you also send us a PM including a mobile contact number, email address including your full name? I will escalate this to accounts and you will be contacted in relation to a refund within 15 days.

Thanks
Al

PM sent to you, thanks for your help Al.

Thanks

You will receive a call in relation to your refund within the next 15 days

Thanks
Al

Hi,

I received a cheque for €32, my final bill which Eircom took was €49.44.  I don't have the bill in front of me so could somebody breakdown what the charges were?  I'm fairly sure they were just a charge in lieu of not giving notice for broadband and another for phone.

eircom: Alan

thefareast wrote: »

eircom: Alan wrote: »

thefareast wrote: »

eircom: Alan wrote: »

Hi

Thanks for the details,

Can you also send us a PM including a mobile contact number, email address including your full name? I will escalate this to accounts and you will be contacted in relation to a refund within 15 days.

Thanks
Al

PM sent to you, thanks for your help Al.

Thanks

You will receive a call in relation to your refund within the next 15 days

Thanks
Al

Hi,

I received a cheque for €32, my final bill which Eircom took was €49.44.  I don't have the bill in front of me so could somebody breakdown what the charges were?  I'm fairly sure they were just a charge in lieu of not giving notice for broadband and another for phone.

Hi thefareast

I'll need to follow this up with accounts, as soon as I have more information I will let you know.

Thanks
Al

thefareast

eircom: Alan wrote: »

thefareast wrote: »

eircom: Alan wrote: »

Thanks

You will receive a call in relation to your refund within the next 15 days

Thanks
Al

Hi,

I received a cheque for €32, my final bill which Eircom took was €49.44.  I don't have the bill in front of me so could somebody breakdown what the charges were?  I'm fairly sure they were just a charge in lieu of not giving notice for broadband and another for phone.

Hi

I'll need to follow this up with accounts, as soon as I have more information I will let you know.

Thanks
Al

Hi,

Anything yet?

eircom: Alan

thefareast wrote: »

eircom: Alan wrote: »

thefareast wrote: »

eircom: Alan wrote: »

Thanks

You will receive a call in relation to your refund within the next 15 days

Thanks
Al

Hi,

I received a cheque for €32, my final bill which Eircom took was €49.44.  I don't have the bill in front of me so could somebody breakdown what the charges were?  I'm fairly sure they were just a charge in lieu of not giving notice for broadband and another for phone.

Hi

I'll need to follow this up with accounts, as soon as I have more information I will let you know.

Thanks
Al

Hi,

Anything yet?

Hi thefareast
I'm still awaiting an update, apologies for the delays but I'll get back to you as soon as I have more news.

Thanks
Al

thefareast

eircom: Alan wrote: »

thefareast wrote: »

eircom: Alan wrote: »

thefareast wrote: »

eircom: Alan wrote: »

Thanks

You will receive a call in relation to your refund within the next 15 days

Thanks
Al

Hi,

I received a cheque for €32, my final bill which Eircom took was €49.44.  I don't have the bill in front of me so could somebody breakdown what the charges were?  I'm fairly sure they were just a charge in lieu of not giving notice for broadband and another for phone.

Hi

I'll need to follow this up with accounts, as soon as I have more information I will let you know.

Thanks
Al

Hi,

Anything yet?

Hi
I'm still awaiting an update, apologies for the delays but I'll get back to you as soon as I have more news.

Thanks
Al

Hello,

I got hold of the bill over the weekend, it is as follows:
Total service and connection charges -1.41

Charge in lieu of one months notice to cease service 20.96
Charge in lieu of one months notice to cease service 20.65
Total other charges 41.61

VAT 23% on 40.20
Total VAT 9.24

Total charges for this period 49.44

Where did the figure of €32 come from and what happened to the rest?

eircom: Alan

thefareast wrote: »

eircom: Alan wrote: »

thefareast wrote: »

eircom: Alan wrote: »

thefareast wrote: »

eircom: Alan wrote: »

Thanks

You will receive a call in relation to your refund within the next 15 days

Thanks
Al

Hi,

I received a cheque for €32, my final bill which Eircom took was €49.44.  I don't have the bill in front of me so could somebody breakdown what the charges were?  I'm fairly sure they were just a charge in lieu of not giving notice for broadband and another for phone.

Hi

I'll need to follow this up with accounts, as soon as I have more information I will let you know.

Thanks
Al

Hi,

Anything yet?

Hi
I'm still awaiting an update, apologies for the delays but I'll get back to you as soon as I have more news.

Thanks
Al

Hello,

I got hold of the bill over the weekend, it is as follows:
Total service and connection charges -1.41

Charge in lieu of one months notice to cease service 20.96
Charge in lieu of one months notice to cease service 20.65
Total other charges 41.61

VAT 23% on 40.20
Total VAT 9.24

Total charges for this period 49.44

Where did the figure of €32 come from and what happened to the rest?

Hello thefareast

I'm still awaiting clarification on this, I will get back to you as soon as possible.

Thanks
Al

thefareast

eircom: Alan wrote: »

thefareast wrote: »

eircom: Alan wrote: »

thefareast wrote: »

eircom: Alan wrote: »

thefareast wrote: »

I received a cheque for €32, my final bill which Eircom took was €49.44.  I don't have the bill in front of me so could somebody breakdown what the charges were?  I'm fairly sure they were just a charge in lieu of not giving notice for broadband and another for phone.

Hi

I'll need to follow this up with accounts, as soon as I have more information I will let you know.

Thanks
Al

Hi,

Anything yet?

Hi
I'm still awaiting an update, apologies for the delays but I'll get back to you as soon as I have more news.

Thanks
Al

Hello,

I got hold of the bill over the weekend, it is as follows:
Total service and connection charges -1.41

Charge in lieu of one months notice to cease service 20.96
Charge in lieu of one months notice to cease service 20.65
Total other charges 41.61

VAT 23% on 40.20
Total VAT 9.24

Total charges for this period 49.44

Where did the figure of €32 come from and what happened to the rest?

Hello

I'm still awaiting clarification on this, I will get back to you as soon as possible.

Thanks
Al

As an update, I received another cheque, this time for €7.36.  As much as I enjoy getting random cheques, I'm still no closer to finding out how Eircom are coming to these amounts and where the rest is.

eircom: Alan

thefareast wrote: »

eircom: Alan wrote: »

thefareast wrote: »

eircom: Alan wrote: »

thefareast wrote: »

eircom: Alan wrote: »

thefareast wrote: »

I received a cheque for €32, my final bill which Eircom took was €49.44.  I don't have the bill in front of me so could somebody breakdown what the charges were?  I'm fairly sure they were just a charge in lieu of not giving notice for broadband and another for phone.

Hi

I'll need to follow this up with accounts, as soon as I have more information I will let you know.

Thanks
Al

Hi,

Anything yet?

Hi
I'm still awaiting an update, apologies for the delays but I'll get back to you as soon as I have more news.

Thanks
Al

Hello,

I got hold of the bill over the weekend, it is as follows:
Total service and connection charges -1.41

Charge in lieu of one months notice to cease service 20.96
Charge in lieu of one months notice to cease service 20.65
Total other charges 41.61

VAT 23% on 40.20
Total VAT 9.24

Total charges for this period 49.44

Where did the figure of €32 come from and what happened to the rest?

Hello

I'm still awaiting clarification on this, I will get back to you as soon as possible.

Thanks
Al

As an update, I received another cheque, this time for €7.36.  As much as I enjoy getting random cheques, I'm still no closer to finding out how Eircom are coming to these amounts and where the rest is.

I agree thefareast



7.36 + 32 does not make €49.44 so I will again escalate this to the attention of credit management. Apologies for this.


Thanks
Al

thefareast

eircom: Alan wrote: »

thefareast wrote: »

Hi

eircom: Alan wrote: »

thefareast wrote: »

eircom: Alan wrote: »

I'm still awaiting an update, apologies for the delays but I'll get back to you as soon as I have more news.

Thanks
Al

Hello,

I got hold of the bill over the weekend, it is as follows:
Total service and connection charges -1.41

Charge in lieu of one months notice to cease service 20.96
Charge in lieu of one months notice to cease service 20.65
Total other charges 41.61

VAT 23% on 40.20
Total VAT 9.24

Total charges for this period 49.44

Where did the figure of €32 come from and what happened to the rest?

Hello

I'm still awaiting clarification on this, I will get back to you as soon as possible.

Thanks
Al

As an update, I received another cheque, this time for €7.36.  As much as I enjoy getting random cheques, I'm still no closer to finding out how Eircom are coming to these amounts and where the rest is.

I agree



7.36 + 32 does not make €49.44 so I will again escalate this to the attention of credit management. Apologies for this.


Thanks
Al

This is just dragging on at this point, I'm no closer to the rest of my money or why Eircom are drip feeding increments of it to me.

I was a customer of Eircom for over 10 years and I paid every single bill on time and in full via direct debit, I had hoped Eircom would treat me with the same respect but obviously not. I'm not looking for apologys, credit, interest or anything other than what money is owed to me. Before I go to COMREG, DCENR or anybody else that will listen, let's have one last go. In your next post tell me a cheque is in the post for €10.08 and we'll all be on our way.

thefareast

Hello Eircom reps, long time no hear.....unfortunately.

Since I never got anywhere here, I went to make an official complaint to Comreg.  Before I could do that I had to go through Eircoms complaint handling process. Filled in Eircoms online complaint form, submitted it and was told I would get a response within 10 working days. Can you guess what happened? Nada, I never heard from Eircom again. Admittedly I should have followed up on this sooner but I had enough things to be doing and really just hoped I wouldn't need to.

Since I'm almost certainly never going to see that money again how about a gesture of goodwill from Eircom.  How about you offer me a €50 discount on top of any new customer discount, if in the highly unlikely case I ever return to Eircom.

punisher5112

Wow I am having exact same problem have emailed to complaints department twice.

Eircom have not got back to me even the reps on boards are ignoring my posts.


Can I ask how you went about complaint to comreg nd what did it achieve.

eircom: Alan

punisher5112 wrote: »

Wow I am having exact same problem have emailed to complaints department twice.

Eircom have not got back to me even the reps on boards are ignoring my posts.


Can I ask how you went about complaint to comreg nd what did it achieve.

Hi punisher5112

According to your complaints case notes there was number of attempts to contact you however there had been no answer. Because there was no answer a Letter is being arranged by post. The case reference number is 1815465 and the Letter will be with you this week.

Thanks
Al

punisher5112

eircom: Alan wrote: »

punisher5112 wrote: »

Wow I am having exact same problem have emailed to complaints department twice.

Eircom have not got back to me even the reps on boards are ignoring my posts.


Can I ask how you went about complaint to comreg nd what did it achieve.

Hi punisher5112

According to your complaints case notes there was number of attempts to contact you however there had been no answer. Because there was no answer a Letter is being arranged by post. The case reference number is 1815465 and the Letter will be with you this week.

Thanks
Al

That is not true there has been no contact at all.

My phone is always on and have never missed a call off Eircom or have  had a message left.

I received a letter today in relation to the money been taken off my card illegaly in December it is now May.

The letter is of no help whatsoever.

It says I have to take the issue up with the bank how is the bank responsible for Eircom charging it to my card. Amount allowed to take €200 but Eircom charged a further €468.88 and I have been in contact numerous times about this and the rest of the absolute rubbish that has been going on.

I have sent two complaints and it has taken over a month to get an answer and it actually is not even an answer to the complaint.

I sent a letter to cancel Eircom and we are still been charged and it too not far off 3 months to finally get the line to be disconnected and we  are still been charged.

I want this problem resolved and am extremely stressed over the whole lot of issues.
Please please can you help.

thefareast

punisher5112 wrote: »

eircom: Alan wrote: »

punisher5112 wrote: »

Wow I am having exact same problem have emailed to complaints department twice.

Eircom have not got back to me even the reps on boards are ignoring my posts.


Can I ask how you went about complaint to comreg nd what did it achieve.

Hi punisher5112

According to your complaints case notes there was number of attempts to contact you however there had been no answer. Because there was no answer a Letter is being arranged by post. The case reference number is 1815465 and the Letter will be with you this week.

Thanks
Al

That is not true there has been no contact at all.

My phone is always on and have never missed a call off Eircom or have  had a message left.

I received a letter today in relation to the money been taken off my card illegaly in December it is now May.

The letter is of no help whatsoever.

It says I have to take the issue up with the bank how is the bank responsible for Eircom charging it to my card. Amount allowed to take €200 but Eircom charged a further €468.88 and I have been in contact numerous times about this and the rest of the absolute rubbish that has been going on.

I have sent two complaints and it has taken over a month to get an answer and it actually is not even an answer to the complaint.

I sent a letter to cancel Eircom and we are still been charged and it too not far off 3 months to finally get the line to be disconnected and we  are still been charged.

I want this problem resolved and am extremely stressed over the whole lot of issues.
Please please can you help.

You need to get on to Comreg at this point, there is a contact form on their website, I can't post links but it's easy enough to find or call them at: 1890229668
I don't know what is involved in your situation but going by your last post there is significant money involved and you're not getting any joy with Eircom so best to move it onto the next stage. Best of luck.

======================================

eircom Alan I'm sure you didn't ignore me on purpose, read back a few posts.

eircom: Alan

thefareast wrote: »

punisher5112 wrote: »

eircom: Alan wrote: »

punisher5112 wrote: »

Wow I am having exact same problem have emailed to complaints department twice.

Eircom have not got back to me even the reps on boards are ignoring my posts.


Can I ask how you went about complaint to comreg nd what did it achieve.

Hi punisher5112

According to your complaints case notes there was number of attempts to contact you however there had been no answer. Because there was no answer a Letter is being arranged by post. The case reference number is 1815465 and the Letter will be with you this week.

Thanks
Al

That is not true there has been no contact at all.

My phone is always on and have never missed a call off Eircom or have  had a message left.

I received a letter today in relation to the money been taken off my card illegaly in December it is now May.

The letter is of no help whatsoever.

It says I have to take the issue up with the bank how is the bank responsible for Eircom charging it to my card. Amount allowed to take €200 but Eircom charged a further €468.88 and I have been in contact numerous times about this and the rest of the absolute rubbish that has been going on.

I have sent two complaints and it has taken over a month to get an answer and it actually is not even an answer to the complaint.

I sent a letter to cancel Eircom and we are still been charged and it too not far off 3 months to finally get the line to be disconnected and we  are still been charged.

I want this problem resolved and am extremely stressed over the whole lot of issues.
Please please can you help.

You need to get on to Comreg at this point, there is a contact form on their website, I can't post links but it's easy enough to find or call them at: 1890229668
I don't know what is involved in your situation but going by your last post there is significant money involved and you're not getting any joy with Eircom so best to move it onto the next stage. Best of luck.

======================================

eircom Alan I'm sure you didn't ignore me on purpose, read back a few posts.

Hi thefareast

Sincere apologies for delays on this, having investigated this in full I have arranged for a cheque to be sent to you within 30 working days for the full amount of €49.44

Thanks

Al

thefareast

eircom: Alan wrote: »

thefareast wrote: »

punisher5112 wrote: »

eircom: Alan wrote: »

punisher5112 wrote: »

Wow I am having exact same problem have emailed to complaints department twice.

Eircom have not got back to me even the reps on boards are ignoring my posts.


Can I ask how you went about complaint to comreg nd what did it achieve.

Hi punisher5112

According to your complaints case notes there was number of attempts to contact you however there had been no answer. Because there was no answer a Letter is being arranged by post. The case reference number is 1815465 and the Letter will be with you this week.

Thanks
Al

That is not true there has been no contact at all.

My phone is always on and have never missed a call off Eircom or have  had a message left.

I received a letter today in relation to the money been taken off my card illegaly in December it is now May.

The letter is of no help whatsoever.

It says I have to take the issue up with the bank how is the bank responsible for Eircom charging it to my card. Amount allowed to take €200 but Eircom charged a further €468.88 and I have been in contact numerous times about this and the rest of the absolute rubbish that has been going on.

I have sent two complaints and it has taken over a month to get an answer and it actually is not even an answer to the complaint.

I sent a letter to cancel Eircom and we are still been charged and it too not far off 3 months to finally get the line to be disconnected and we  are still been charged.

I want this problem resolved and am extremely stressed over the whole lot of issues.
Please please can you help.

You need to get on to Comreg at this point, there is a contact form on their website, I can't post links but it's easy enough to find or call them at: 1890229668
I don't know what is involved in your situation but going by your last post there is significant money involved and you're not getting any joy with Eircom so best to move it onto the next stage. Best of luck.

======================================

eircom Alan I'm sure you didn't ignore me on purpose, read back a few posts.

Hi thefareast

Sincere apologies for delays on this, having investigated this in full I have arranged for a cheque to be sent to you within 30 working days for the full amount of €49.44

Thanks

Al

Excellent news. Thanks Al, it's been fun.

eircom: Alan

thefareast wrote: »

eircom: Alan wrote: »

thefareast wrote: »

punisher5112 wrote: »

eircom: Alan wrote: »

punisher5112 wrote: »

Wow I am having exact same problem have emailed to complaints department twice.

Eircom have not got back to me even the reps on boards are ignoring my posts.


Can I ask how you went about complaint to comreg nd what did it achieve.

Hi punisher5112

According to your complaints case notes there was number of attempts to contact you however there had been no answer. Because there was no answer a Letter is being arranged by post. The case reference number is 1815465 and the Letter will be with you this week.

Thanks
Al

That is not true there has been no contact at all.

My phone is always on and have never missed a call off Eircom or have  had a message left.

I received a letter today in relation to the money been taken off my card illegaly in December it is now May.

The letter is of no help whatsoever.

It says I have to take the issue up with the bank how is the bank responsible for Eircom charging it to my card. Amount allowed to take €200 but Eircom charged a further €468.88 and I have been in contact numerous times about this and the rest of the absolute rubbish that has been going on.

I have sent two complaints and it has taken over a month to get an answer and it actually is not even an answer to the complaint.

I sent a letter to cancel Eircom and we are still been charged and it too not far off 3 months to finally get the line to be disconnected and we  are still been charged.

I want this problem resolved and am extremely stressed over the whole lot of issues.
Please please can you help.

You need to get on to Comreg at this point, there is a contact form on their website, I can't post links but it's easy enough to find or call them at: 1890229668
I don't know what is involved in your situation but going by your last post there is significant money involved and you're not getting any joy with Eircom so best to move it onto the next stage. Best of luck.

======================================

eircom Alan I'm sure you didn't ignore me on purpose, read back a few posts.

Hi thefareast

Sincere apologies for delays on this, having investigated this in full I have arranged for a cheque to be sent to you within 30 working days for the full amount of €49.44

Thanks

Al

Excellent news. Thanks Al, it's been fun.

No worries thefareast

Al