Faulty Phone return rights

thom119

Hello,

I was wondering what my rights would be regarding a phone with a faulty battery.
I first purchased the phone in feb 2013, but after a few months the battery wouldn't hold a charge and would be dead within 4-6 hours of a full charge. I was still covered under manufacturer warranty so I was given a new phone as they were unable to repair it.

Now the same fault has occurred with new phone. I am still covered by manufacturer warranty and I'm sure it will be the same case of a new phone again.

My question is, can i refuse to accept a new phone and demand a different phone of equal value/specifications as this is a re-occurring fault?

Cheers

Bepolite

Batteries would fall into the category of consumables so it's unlikely.



Off-topic alert:

I was thinking about this the other day and owing to the implied warranty on servicing and spare parts I do wonder if there is any mileage in items which have batteries in them that are not user serviceable? One would still have to pay for the battery itself but I wonder if an argument can be made that the labour should be free?

dilallio

I've had Dell replace 2 laptop batteries (different laptops) just under a year.

Bepolite

dilallio wrote: »

I've had Dell replace 2 laptop batteries (different laptops) just under a year.

Dell are well known for their awful batteries, under the manufacturers guarantee they might, although they used to pull the 'three month stunt' for batteries, it even used to be in their ads to be fair to them.

OP is asking about their rights, of course if you can sweet talk yourself a free battery or the manufacturer/retailer wants to supply good service I'm all for that.

Melendez

This post has been deleted.

thom119

It's an iPhone, so i'm not sure I can swap the batteries without voiding the warranty