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Bill payment method

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  • 12-08-2014 10:30am
    #1
    Aint Eazy Being Cheezy
    Registered Users Posts: 4,631 ✭✭✭


    Hi guys.

    I'm currently on an unlimited download residential broadband package, and have been for a good while. I receive my bill in the post and pay in my local shop. No direct debit necessary. I had my security deposit credited to my account, as I hadn't missed or been late with any payments.

    Here's my issue: When I tried to add the tv package, and upgrade to e-fibre I was told I had to give my bank details and the bill would be debited from my account. I didn't want this, it suited me to pay in the shop, for various reasons.

    Is that the be all and end all, because it seems a shame that I cannot purchase additional services from Eircom as they've changed the payment method which had been working perfectly until now.


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    #2
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    The Cunning Linguist wrote: »
    Hi guys.

    I'm currently on an unlimited download residential broadband package, and have been for a good while. I receive my bill in the post and pay in my local shop. No direct debit necessary. I had my security deposit credited to my account, as I hadn't missed or been late with any payments.

    Here's my issue: When I tried to add the tv package, and upgrade to e-fibre I was told I had to give my bank details and the bill would be debited from my account. I didn't want this, it suited me to pay in the shop, for various reasons.

    Is that the be all and end all, because it seems a shame that  I cannot purchase additional services from Eircom as they've changed the payment method which had been working perfectly until now.
    Hi there,

    I'm sorry to hear this and I completely understand your frustration. Unfortunately at the present time eFibre accounts can only be set up and paid through direct debit. If this process changes in the future we'll be sure to let you know.

    Thanks,

    Tony


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    #3
    Aint Eazy Being Cheezy
    Registered Users Posts: 4,631 ✭✭✭Aint Eazy Being Cheezy


    Just wanna bump this again. I received correspondence from eircom during the week letting me know that efibre is available in my area, and asking me to contact the sales team.

    Before I do, can you tell me if I'll still be asked to setup a direct debit before I can avail of the efibre?


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    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    The Cunning Linguist wrote: »
    Just wanna bump this again. I received correspondence from eircom during the week letting me know that efibre is available in my area, and asking me to contact the sales team.

    Before I do, can you tell me if I'll still be asked to setup a direct debit before I can avail of the efibre?
    Hi The Cunning Linguist

    Yes, Direct debit remains a specific condition in upgrading to efibre broadband from eircom.

    Thanks
    Al


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