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14-08-2014 7:58am

#1

Crann na Beatha

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#2 14-08-2014 10:12am
Bank of Ireland: Alison

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Join Date: October 2013

Posts: 1045

Hi Phoenix

Thanks for your query today.

We're sorry to hear you unhappy with the contact numbers when trying to reach Credit Card Services.

Card Services can experience a peak of calls at certain times throughout the day. We hope you have since made contact with a colleague within this department to help with your query, sincere apologies for the delay.

If you need any help from us here, we'd be more than happy to arrange a call for you. If this would help, could you please send us a PM with your full name and contact number. Just be careful not to send banking details in the PM.

Please be assured your concerns and suggestions relating to the contact numbers and phone delays will be sent directly to this department.

Thanks
Alison

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