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Lost my credit card

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  • 14-08-2014 1:11pm
    #1
    seantobin43
    Registered Users Posts: 310 ✭✭


    Hi

    I lost my credit card. What do I do to cancel that one Just in case someone found it?

    Also how do I get the new card?

    Thanks
    Sean


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    #2
    Bank of Ireland: Billy
    Closed Accounts Posts: 1,066 ✭✭✭Bank of Ireland: Billy


    seantobin43 wrote: »
    Hi

    I lost my credit card. What do I do to cancel that one Just in case someone found it?

    Also how do I get the new card?

    Thanks
    Sean
    Hi Sean, 

    Thanks for your post. 

    Please call Credit Card Services on 0818 251 251 / +353 56 7757747 and a representative will cancel your card and order a new one for you. 

    Thanks

    Billy


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    #3
    seantobin43
    Registered Users Posts: 310 ✭✭seantobin43


    Bank of Ireland: Billy wrote: »
    Hi Sean, 

    Thanks for your post. 

    Please call Credit Card Services on 0818 251 251 / +353 56 7757747 and a representative will cancel your card and order a new one for you. 

    Thanks

    Billy

    Thanks for the quick reply

    What are the calling hour's for that?

    Is it freephone?

    Thanks


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    #4
    Bank of Ireland: Billy
    Closed Accounts Posts: 1,066 ✭✭✭Bank of Ireland: Billy


    seantobin43 wrote: »
    Bank of Ireland: Billy wrote: »
    Hi Sean, 

    Thanks for your post. 

    Please call Credit Card Services on 0818 251 251 / +353 56 7757747 and a representative will cancel your card and order a new one for you. 

    Thanks

    Billy

    Thanks for the quick reply

    What are the calling hour's for that?

    Is it freephone?

    Thanks
    Hi Sean, 

    The option to cancel your card on the phone menu is available 24 hours. The number is a low-call number when calling from a landline in Ireland. If calling from a mobile number, please check with your provider who will advise of the cost of the call as this would differ from provider to provider. 

    Thanks 

    Billy 


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    #5
    seantobin43
    Registered Users Posts: 310 ✭✭seantobin43


    Bank of Ireland: Billy wrote: »
    Hi Sean, 

    The option to cancel your card on the phone menu is available 24 hours. The number is a low-call number when calling from a landline in Ireland. If calling from a mobile number, please check with your provider who will advise of the cost of the call as this would differ from provider to provider. 

    Thanks 

    Billy 

    Ok that is perfect thank you

    What details will I need to have ready for what they'll ask me


  • Options
    #6
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Hi seantobin43,

    Thanks for your reply. 

    You'll be asked your full name to cancel your card. Then to reissue you a new card, you'll be asked some security questions to verify your identity. We wouldn't be able to post these questions on Boards for security reasons but please rest assured the representative will be more than happy to help you with this.

    I hope this helps, please let us know if you need help with any other query.

    Thanks,
    Sarah


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    #7
    seantobin43
    Registered Users Posts: 310 ✭✭seantobin43


    Bank of Ireland: Sarah wrote: »
    Hi seantobin43,

    Thanks for your reply. 

    You'll be asked your full name to cancel your card. Then to reissue you a new card, you'll be asked some security questions to verify your identity. We wouldn't be able to post these questions on Boards for security reasons but please rest assured the representative will be more than happy to help you with this.

    I hope this helps, please let us know if you need help with any other query.

    Thanks,
    Sarah

    Would it be possible to do this using pm on boards.ie?

    I can't ring until I'm home unfortunately


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    #8
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Hi seantobin43,

    It wouldn't be possible to cancel this card over Boards. 
    We would advise you to cancel this card as soon as possible if you think it may be lost. If you would like to send us a PM with your name and contact details we can arrange a call from our credit card team for you. 
    To send a PM, please click the link in my signature below. 

    Thanks,
    Sarah


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    #9
    seantobin43
    Registered Users Posts: 310 ✭✭seantobin43


    Hi

    I rang about getting a new card. They blocked the old one and the new one is being sent out. My question is do they charge for a new card?

    Thanks


  • Options
    #10
    Bank of Ireland: Billy
    Closed Accounts Posts: 1,066 ✭✭✭Bank of Ireland: Billy


    seantobin43 wrote: »
    Hi

    I rang about getting a new card. They blocked the old one and the new one is being sent out. My question is do they charge for a new card?

    Thanks
    Hi Sean, 

    Thanks for your post. 

    There is no charge for a replacement credit card. 

    Thanks

    Billy


  • Options
    #11
    seantobin43
    Registered Users Posts: 310 ✭✭seantobin43


    Aww brilliant my friend was telling me I was going to get charged €8.... brilliant thanks


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    #12
    seantobin43
    Registered Users Posts: 310 ✭✭seantobin43


    Bank of Ireland: Billy wrote: »
    Hi Sean, 

    Thanks for your post. 

    There is no charge for a replacement credit card. 

    Thanks

    Billy

    I checked my bank account this morning and €8 was taking out of my account from BOI, why did this happen?


  • Options
    #13
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Hi Seantobin43,

    To clarify, there should be no charge for a replacement credit card, but this charge applies for a replacement Visa Debit card. Did you request a new debit card or credit card?

    If you were charged a fee for a replacement credit card, please contact our cards team on 1890 251 251 and a representative can look into this for you. 

    Thanks,
    Sarah


  • Options
    #14
    seantobin43
    Registered Users Posts: 310 ✭✭seantobin43


    Bank of Ireland: Sarah wrote: »
    Hi Seantobin43,

    To clarify, there should be no charge for a replacement credit card, but this charge applies for a replacement Visa Debit card. Did you request a new debit card or credit card?

    If you were charged a fee for a replacement credit card, please contact our cards team on 1890 251 251 and a representative can look into this for you. 

    Thanks,
    Sarah

    Oh sorry yeah it was a visa depict card


  • Options
    #15
    seantobin43
    Registered Users Posts: 310 ✭✭seantobin43


    Hi

    I got my new card and activated it in the 365 atm. But I can't add it to my PayPal account. It gives me a error message

    "The bank that issued your card didn't approve this transaction. Please contact the card issuer.s customer service department if you have any questions. Or you can add a different card now to continue."

    Why is this happening?

    Thanks


  • Options
    #16
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    seantobin43 wrote: »
    Hi

    I got my new card and activated it in the 365 atm. But I can't add it to my PayPal account. It gives me a error message

    "The bank that issued your card didn't approve this transaction. Please contact the card issuer.s customer service department if you have any questions. Or you can add a different card now to continue."

    Why is this happening?

    Thanks
    Hi seantobin43,

    Please try adding your card again and check that the details you have entered are exactly as they appear on your new card and also that your address is what you have registered with Bank of Ireland. 

    If you still experience trouble in adding your card, please contact Bank of Ireland 365 on 0818 365 365 and a colleague can look into this for you. 

    Please let us know if you need help with any other query. 

    Thanks,
    Sarah


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    #17
    seantobin43
    Registered Users Posts: 310 ✭✭seantobin43


    I put a cheque into my back account last Wednesday. Could you check and see if it gone through yet?


  • Options
    #18
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Hi seantobin43,

    We don't have account access here so would be unable to check this for you. 
    A Bank of Ireland domestic cheque can take three working days to clear in your account and a non Bank of Ireland domestic cheque can take three to five working days to clear on your account. If you wish to check this, please call Bank of Ireland 365 on 0818 365 365 and a representative will be happy to help you. 

    Thanks,
    Sarah


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