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Upgraded to eFibre broadband but still slow?

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  • 16-08-2014 3:17pm
    #1
    nailforhammer
    Registered Users Posts: 219 ✭✭


    So we were upgraded to eFibre the first week in July yet we are still getting pre-upgrade speeds. Various tests have given me a download speed of 6 MPS. When 4-5 people are connected the broadband can seem very slow. I knew not expect 100 MPS as it said up to that speed, but surely it should be at least double what it was to maybe 12 MPS (though I should expect close to 24 MPS as that is what you offer customers in non eFibre areas). As it isn't, I feel as though we weren't upgraded at all. It's like we just got a new broadband box and nothing else has changed, though we live in an eFibre area.


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    #2
    jd
    Registered Users Posts: 5,700 ✭✭✭jd


    Try and eliminate where the problem is
    login to http://192.168.1.254/;
    On the right hand side under interface status what is the rate given for 
    [font=Arial, Helvetica, sans-serif]DSL?[/font]


    [font=Arial, Helvetica, sans-serif]Are you all using wifi?[/font]


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    #3
    nailforhammer
    Registered Users Posts: 219 ✭✭nailforhammer


    jd wrote: »
    Try and eliminate where the problem is
    login to http://192.168.1.254/;
    On the right hand side under interface status what is the rate given for 
    [font=Arial, Helvetica, sans-serif]DSL?[/font]


    [font=Arial, Helvetica, sans-serif]Are you all using wifi?[/font]
    TX or RX?
    I presume TX... TX is 1000kps


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    #4
    jd
    Registered Users Posts: 5,700 ✭✭✭jd


    nailforhammer wrote: »
    jd wrote: »
    Try and eliminate where the problem is
    login to http://192.168.1.254/;
    On the right hand side under interface status what is the rate given for 
    [font=Arial, Helvetica, sans-serif]DSL?[/font]


    [font=Arial, Helvetica, sans-serif]Are you all using wifi?[/font]
    TX or RX?
    I presume TX... TX is 1000kps
    Well Rx would be Receive rate which is download. Your Tx is 1meg upload .
    What's your Rx?
    Take a look at  System Monitor->xDSL Statistics to see what your attainables are like.


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    #5
    nailforhammer
    Registered Users Posts: 219 ✭✭nailforhammer


    jd wrote: »
    Well Rx would be Receive rate which is download. Your Tx is 1meg upload .
    What's your Rx?
    Take a look at  System Monitor->xDSL Statistics to see what your attainables are like.
    The Rx is 7132 kps 

    Attainable is 17.512 MPS download


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    #6
    jd
    Registered Users Posts: 5,700 ✭✭✭jd


    I'd say there may be scope for an increase there.
    Here are profiles available

    1500m 15 3 
    1750m 12 1 
    2000m 7 1 

    Hopefully your prequal rate is/will change to 12:1. I guess you'll have to wait for the reps here to check it out for you.


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    #7
    ctlsleh
    Registered Users Posts: 779 ✭✭✭ctlsleh


    do you have a complete list of prequal rates and distances?

    Thanks In advance.....


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    #8
    jd
    Registered Users Posts: 5,700 ✭✭✭jd


    http://www.eircomwholesale.ie/WorkArea/DownloadAsset.aspx?id=1166


  • Options
    #9
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    nailforhammer wrote: »
    So we were upgraded to eFibre the first week in July yet we are still getting pre-upgrade speeds. Various tests have given me a download speed of 6 MPS. When 4-5 people are connected the broadband can seem very slow. I knew not expect 100 MPS as it said up to that speed, but surely it should be at least double what it was to maybe 12 MPS (though I should expect close to 24 MPS as that is what you offer customers in non eFibre areas). As it isn't, I feel as though we weren't upgraded at all. It's like we just got a new broadband box and nothing else has changed, though we live in an eFibre area.
    Hi nailforhammer

    If you would like to PM me your landline number I can ask technical support to look in to this.

    Thanks
    Al


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