Last straw with Gamestop and what not

Taylor365

cloud493 wrote: »

I see a lot of movies, and theres far worse this year than robocop :pac:

But to say the original is trash...... :mad:

cloud493

I didnt say trash, I said 'I didnt think much of it' :pac:

Squeedily Spooch

The original is a classic, next you'll be saying the newer Die Hards are good films and the original isn't great.

SterlingArcher

Won the new aliens game for ps4. Not my bag. Went to gamestop . 20 Euro trade in value. Went to hmv 30 Euro trade in.

gamestop is a last resort.

They are always more expensive than Argos and hmv to buy games from. Or trade games in.

cloud493

Sure cex woulda given you 38 cash

PhlegmyMoses

What is the game insurance even for? One guy said to me it was because laser burn is so prevalent on consoles. Being no expert on laser technology, I'd be highly surprised if the lasers in the consoles have the ability to burn a disc. Maybe they do but it seems dubious to me.

And even then, I can't imagine those circular scratches happen on their own for no reason. Either a broken component or fecking around and moving the console while it is reading the disc. And that means the least of my worries would be one scratched disc.

Grayditch

PhlegmyMoses wrote: »

What is the game insurance even for? One guy said to me it was because laser burn is so prevalent on consoles. Being no expert on laser technology, I'd be highly surprised if the lasers in the consoles have the ability to burn a disc. Maybe they do but it seems dubious to me.

Haha. They really are shameless.

Fate Amenable To Change

PhlegmyMoses wrote: »

What is the game insurance even for? One guy said to me it was because laser burn is so prevalent on consoles. Being no expert on laser technology, I'd be highly surprised if the lasers in the consoles have the ability to burn a disc. Maybe they do but it seems dubious to me.

And even then, I can't imagine those circular scratches happen on their own for no reason. Either a broken component or fecking around and moving the console while it is reading the disc. And that means the least of my worries would be one scratched disc.

I think in the majority of cases its sold to parents who are buying a present, most people would take their chances. I can see the point of it as it apparently covers everything but I get the feeling its the people who wrap the games in protective layers would buy it. Another reminder why digital downloads are the future.

DARK-KNIGHT

PhlegmyMoses wrote: »

What is the game insurance even for? One guy said to me it was because laser burn is so prevalent on consoles. Being no expert on laser technology, I'd be highly surprised if the lasers in the consoles have the ability to burn a disc. Maybe they do but it seems dubious to me.

And even then, I can't imagine those circular scratches happen on their own for no reason. Either a broken component or fecking around and moving the console while it is reading the disc. And that means the least of my worries would be one scratched disc.

if they are duping people into buying it because of laser burn ffs what a shower of lowlives

shruikan2553

I might be wrong as I never had to do it myself and only read about it on the internet but if you have a disk that isnt working wont the publisher replace it for 5 euro or something? You send them the disk and they'll return you a brand new one (Just the disk, no case/manual)

Would make the disk protection a bit worthless.

CiDeRmAn

Laser burn is when the laser assembly comes in contact with a spinning cd/dvd when some twit moves, typically, a 360 from one orientation to another, flat to upright or vice versa.
Not sure if the PS3 had the same issue, but I don't think it was as popular to flip from upright and flat.
I recall a bunch a feckers actually flogging a table of 360 games at a market, looked about 20 or so. I knew the games were dodgy but took a chance. They giggled to themselves as people, including kids, spent their money on the stuff. All I know is none of them worked, not a one.
Hope they get something unpleasant growing in their colons.

terryduff12

Quick question for anyone bought Call of duty Advanced Warfare 70 euro rip off in gamestop. Its for the stepson they asked for game protection I say no. 5 minutes later at home open it up as its sealed press the plastic bit to get game out easy as always and bit of the plastic on the disk cracked where it slots into game case.
So I popped down to the store and the lad that is serving has to ring the manager who says to call back tomorrow. The lad that served me says to him it looks like damaged goods and that they sell them sealed and basically not there problem but call tomorrow and Manager will be in a better position to help me. Any Thoughts on this problem? Do I have any rights as a consumer where I bough a faulty good and should get a replacement?
Here is a picture of a similar disk I found on the web

Mal-Adjusted

You do have consumer rights, but expect them to humm and haw and try to wrangle their way our of it

cloud493

If you have a receipt and bought it from them new, then they should replace, repair, refund. In that order I think. Even if its pre owned fact, the game isn't a week old, should get a replacement.

terryduff12

Hopefully I can get it replaced interesting to see how much fuss they will come out with

mayordenis

They can absolutely **** off, so what if they sold it sealed? Are they saying that if anyone who buys anything at all that comes in a box and then opens it and finds it defective has no comeback? Nope, **** them.

Here's my experience with GameStop in the last month;

Purchased Shadow of Mordor in Smyths...for 64.99 on PS4. Had it for about 3 - 4 weeks.

Traded it into GameStop and received 69.99 trade in credit with the level 3 card.

To be honest sometimes the trade in can be very reasonable, they attempt to balance this out with the high retail prices and the loyalty buzz.

cloud493

If you bought the COD disc from them brand new, I can't why they wouldn't give you a refund, thats just silly. Go back and speak to a manager.

Varik

terryduff12 wrote: »

Hopefully I can get it replaced interesting to note how much fuss they will come out with

It was cracked or it cracked when you tried to remove it.

CiDeRmAn

Varik wrote: »

It was cracked or it cracked when you tried to remove it.

Good question,
I have never, in some 22 years of buying CD/DVD based games, have seen a cracked disk in a sealed pack.
I've seen plenty of disasters when it comes to preowned, from all sellers, and it pays to check the disk at the counter before leaving.

readyletsgo

My God lads, this topic is going round in circles!

Gamestop are a shop, retail store, they are in it to make money, if they offer you 'disc insurance' just say no thanks. Simple. I have NEVER met a staff member in any gamestop in Ireland that repeat the speal to me after I say no thanks. It's for mammys and daddy's that have no idea about that stuff, duh.

Gamestop staff bullying you? Give me a God damn break lol, they are staff in a shop! They don't give a sh!te how much you spend with them over however long.

I don't shop in gamestop because they open all the new games so to me a new game from there is second hand.

Again, stupid topic is extremely stupid, get over you sensitive self and SHOP SOMEWHERE ELSE.

Retr0gamer

Varik wrote: »

It was cracked or it cracked when you tried to remove it.

If he is telling the truth both would count as a defective product not fit for use. I wouldn't be surprised if Activision cheaped out and went for lower quality disc manufacture that could lead to that happening. Either way you would be entitled to a refund or replacement. You also wouldn't need disc cover, which is a total rip off IMHO, since this is covered by Irish consumer law.

Retr0gamer

Retr0gamer wrote: »

If he is telling the truth both would count as a defective product not fit for use. I wouldn't be surprised if Activision cheaper out and went for lower quality disc manufacture that could lead to that happening. Either way you would be entitled to a refund or replacement. You also wouldn't need disc cover, which is a total rip off IMHO, since this is covered by Irish consumer law.

Agree.

It shouldn't matter if the case is cracked or the disk itself.
If the product is in it's original packaging and unopened then all contents of the product should be as per factory condition and working.

If not then it's deemed as product defect and has impact on the overall product quality. I know this from work.

Varik

Retr0gamer wrote: »

If he is telling the truth both would count as a defective product not fit for use. I wouldn't be surprised if Activision cheaped out and went for lower quality disc manufacture that could lead to that happening. Either way you would be entitled to a refund or replacement. You also wouldn't need disc cover, which is a total rip off IMHO, since this is covered by Irish consumer law.

If they did that it wouldn't be just one guy with an issue, if he cracked it then it's accidental damage and not covered.

Varik

Varik wrote: »

If they did that it would be one guy with an issue, if he cracked it then it's accidental damage and not covered.

Where is the fairness in this?
GameStop have no way to determine if the disk / case was broken by the consumer or in the factory / transport.

This should all be covered by consumer law I thought?

Varik

M!Ck^ wrote: »

Where is the fairness in this?
GameStop have no way to determine if the disk / case was broken by the consumer or in the factory / transport.

This should all be covered by consumer law I thought?

Meant to say wouldn't rather than would.

If it is damaged by the customer then where is the fairness to the retailer, if it goes to the small claims court the judge could put the onus on Gamestop or state that he should have check.

From the sound of this,from what he's written it did break as it was opened.

Retr0gamer

Varik wrote: »

If they did that it wouldn't be just one guy with an issue, if he cracked it then it's accidental damage and not covered.

If he cracked the disc taking it out of the case using the proper method then the disc is not fit for its intended use and fully covered by Irish law. If its due to poor quality discs and boxes (which can happen) then it's not really accidental damage, especially if it was the first time out of the box. According to Irish law the complaint is with the retailer, it might not be fair but the retailer can then make a complaint to the supplier as well.

terryduff12

Took it out as normal not with a hammer or anything looked over it before I took it out quick glance pressed middle and took disc out. Was looking at second disk had first disk in hand and looked at it noticed crack. Between DVDs and games well over a thousand I have opened and never had a problem even the worst game defiance its as tight to get out with pressing the middle and that hasn't cracked. I'm down after 2 the manager is sound too talk to so id imagine I will have no problem im not looking for money back just a product fit for use.

terryduff12

terryduff12 wrote: »

Took it out as normal not with a hammer or anything looked over it before I took it out quick glance pressed middle and took disc out. Was looking at second disk had first disk in hand and looked at it noticed crack. Between DVDs and games well over a thousand I have opened and never had a problem even the worst game defiance its as tight to get out with pressing the middle and that hasn't cracked. I'm down after 2 the manager is sound too talk to so id imagine I will have no problem im not looking for money back just a product fit for use.

If the disk is Blu-Ray there's no way you could have broken it without considerable force. Sounds a definite defect to me.

terryduff12

Standard 360 disk

terryduff12

terryduff12 wrote: »

Standard 360 disk

Ah soz x360 thought it was X1.

Still DVD's are fairly durable. Should not be an issue when removing the disk unless you used a crowbar.

RobbingBandit

One of the halo limited editions were defective a few years ago for a lot of people in many different games stores discs became loose in transit and were damaged beyond use, it can happen.

cloud493

Which is why they should replace his disc for him no problem.

terryduff12

Ya remember that I bought my copy of halo limited edition in England in argos and there was a rattle in the box one of the disc was loose but there was no damage.

Stylesclash07

My local gamestop is awesome. While I dont buy as much as I used to I normally shop in gamestop if I buy the game physical, I dont preorder in there much anymore I find myself pre ordering on my ps4 I like the pre load system . I even went as far as to buy the psn codes to buy my copy of destiny digitally. The people that work there know me by name and have a great knowledge of games and i even play games with them on the odd occasion. I do see how the prices in the store are more than i would like but sometimes its great to walk down the road and pick up a game i would not normally play as a spur of the moment buy. Also they know me enough not to offer some things like the game protection as they know me and how well i keep my games, they also like to hear if i got something elsewhere cheaper. I agree with other people on here if you dont want to shop in gamestop go somewhere else cause you can get games so much cheaper other places but there is the odd diamond in gamestop. Assassins Creed 3 freedom edition for 20 euro was a great deal i found there last year.

FourFourRED

readyletsgo wrote: »

My God lads, this topic is going round in circles!

Gamestop are a shop, retail store, they are in it to make money, if they offer you 'disc insurance' just say no thanks. Simple.

That would be no problem but I have had numerous encounters where I literally had to politely decline it three times until they got the message. To ask once is ok, their told to do that but to keep asking when I've said no is really off putting.

Genghiz Cohen

Last time I was in a GameStop is was mostly for the novelty of being in a physical game store.

So quaint!






:pac:

cloud493

I love physical games, I hope they always make them. That is to say, there is a market for them.

TerrorFirmer

RobbingBandit wrote: »

One of the halo limited editions were defective a few years ago for a lot of people in many different games stores discs became loose in transit and were damaged beyond use, it can happen.

Was that Halo 3? Have a limited edition, looked at the discs recently and both were cracked because the disc holders became loose! Still readable though. Of course, the fact that we have 3 copies of Halo 3 and several copies of ODST in the house...not a huge loss.

Ol' Donie

I've defended poor old Gamestop at various times on Boards, but I was disgusted with what I saw in the Tallght branch on Saturday.

They've taken the WiiU section off the wall! Booo!

And to make matters worse, they seem to have replaced it with feckin soft toys!

For shame!!

cloud493

Sleep ye noble prince

terryduff12

So just back. Pleasant experience manager had a look at it seen the problem asked did I play it like this I said no as it could shatter he went on to say crack didn't go to the disk just the plastic so there was no force used and said it can be changed no problem. Asked did I want game protection I said no felt a bit guilty after getting game exchanged, but 70 euro is expensive enough

CiDeRmAn

terryduff12 wrote: »

So just back. Pleasant experience manager had a look at it seen the problem asked did I play it like this I said no as it could shatter he went on to say crack didn't go to the disk just the plastic so there was no force used and said it can be changed no problem. Asked did I want game protection I said no felt a bit guilty after getting game exchanged, but 70 euro is expensive enough

Shock Headline!

GAMESTOP CAUGHT GIVING DECENT CUSTOMER SERVICE!
STAFF MEMBER SACKED AT REVELATIONS!

GAME INSURANCE NOW TO BE OFFERED A MINIMUM OF 8 TIMES DURING TRANSACTIONS!

Nody

CiDeRmAn wrote: »

Shock Headline!

GAMESTOP CAUGHT GIVING DECENT CUSTOMER SERVICE!
STAFF MEMBER SACKED AT REVELATIONS!

GAME INSURANCE NOW TO BE OFFERED A MINIMUM OF 8 TIMES DURING TRANSACTIONS!

You're doing it wrong!

Gamestop caught giving decent Customer Service; or did they?
We'll give you the inside scope on how Gamestop say one thing in public and another in private in our exclusive scope of what's actually going on!

Come with us as we see the real Gamestop and the truth behind the closed doors!

Varik

Nody wrote: »

You're doing it wrong!

Gamestop caught giving decent Customer Service; or did they?
We'll give you the inside scope on how Gamestop say one thing in public and another in private in our exclusive scope of what's actually going on!

Come with us as we see the real Gamestop and the truth behind the closed doors!

You didn't pimp you text number, twitter, or Facebook page and ask people to tell you what they think.

RobbingBandit

CiDeRmAn wrote: »

Shock Headline!

GAMESTOP CAUGHT GIVING DECENT CUSTOMER SERVICE!
STAFF MEMBER SACKED AT REVELATIONS!

GAME INSURANCE NOW TO BE OFFERED A MINIMUM OF 8 TIMES DURING TRANSACTIONS!

If you ever quit your day job you would do well in either political propaganda or PR.

ahnowbrowncow

CiDeRmAn wrote: »

Shock Headline!

GAMESTOP CAUGHT GIVING DECENT CUSTOMER SERVICE!
STAFF MEMBER SACKED AT REVELATIONS!

GAME INSURANCE NOW TO BE OFFERED A MINIMUM OF 8 TIMES DURING TRANSACTIONS!

Why are you so defensive of gamestop of all things? What's your vested interest?

Grayditch

Poor Gamestop get an awful time. You'd swear they brought it on themselves or something.

CiDeRmAn

ahnowbrowncow wrote: »

Why are you so defensive of gamestop of all things? What's your vested interest?

No vested interest here.
I go where the bargains are, simple as, but I have had good experiences and bad ones at every retailer I've ever used, GS is no different.
I picked up Contact for the DS in GS this morning for a fiver, the guy wanted to sell me insurance for a euro and I said no thanks..... that was it.
I am not going to go in there all defensive and wait to argue if the insurance topic is raised.
That said, I'd mention it to him if it was offered again.

And, as for my day job, it's a doozy and I only have my hobbies to keep me rocking along on an even keel.
A CNM2 in the field of ID, looking after people with challenging behaviour it's a job that could wear a guy out, if it wasn't for Bayonetta and the like

cynicaljam

Right so while we all have our keyboards out let me tell you someone worse than GameStop.
CeX are robbing people blind, their ENTIRE stock consists of used products. They would buy a system from you and sell it for 200+ more, then buy games from you and practically double the price and put it back on the shelf. I myself haven't bought anything over a tenner there.

But I noticed a scheme one of my friends was doing, so i thought I'd try it. Back in the day when the Collector's Edition meant something, i was gonna buy the Buccaneer Edition of Assassin's Creed IV for €19.99 while it was on sale and then sell it to CeX for €39.99, I felt like bending them over for a change. I went to do this six times in a row until I walked out with a profit, then I **** you not; I seen the staff of the Onni CeX walk in like the seven dwarfs all carrying Xbox and PlayStation copies of Assassin's Creed Buccaneer, guess who recently sold their entire stock? (GameStop, just around the corner from them.)

These clever clogs figured out my friends plan before it could be put to action and they had the audacity to sell them for a higher price even though the cheeky ****ers only paid €19.99 for them. Are you's having a laugh? Nobody screws you worse for price than CeX. Face it lads.