2year EU warranty and Apple

Gumbo

Anybody exercise this right with apple?
The external speaker has suddenly stopped working on my IP5 and it's just shy of 20 months old.

I've been chatting to them online on the apple support page and they are getting a consumer law person to call me tomorrow at 9.30.

Do we get the extended warranty?

I bought it in Belfast and using it in Eire so maybe that complicates matters?

guil

http://www.apple.com/ie/legal/statutory-warranty/

Zapp Brannigan

You should be alright.

Gumbo

Just on hold now. Checking with a supervisor.
Telling me i may have to pay?

This is whats wrote on the support page if i enter my IMEI number :

Repairs and Service Coverage: Consumer Law Does Not Apply (International Purchase)
This product isn't eligible for consumer law coverage because it was purchased in a different country from the one in which you are seeking service. Apple's 1-year limited warranty and benefits under AppleCare Protection Plan or AppleCare+ are separate from rights provided by consumer law (see details).

my3cents

afaik thats because consumer law doesn't apply to the manufacturer it applies to the retailer. So you have to take it back where you bought it. - see guil's link.

Gumbo

my3cents wrote: »

afaik thats because consumer law doesn't apply to the manufacturer it applies to the retailer. So you have to take it back where you bought it. - see guil's link.

Yeah, i thought that alright. They are trying to see now if i can do it by the normal Apple postal service, if not, its a trip back up north.

Gumbo

Ok, update :

Yes i have to go to the point of purchase.
Apple appointment in Victoria Square for Sunday.
Lucky enough, its only a 1hr50min drive

Anybody need anything picked up, let me know

my3cents

kceire wrote: »

Yeah, i thought that alright. They are trying to see now if i can do it by the normal Apple postal service, if not, its a trip back up north.

My understanding is that Ireland didn't sign up to that EU law because we already have consumer law that has greater (longer) protection and that apple are quoting EU law to try and limit exposure.

dmcg90

I bought my Macbook Air in 2012 in Galway and I've had it repaired twice in CompuB in Dublin under the EU warranty and each time you just have to keep asking. It's your right.

Another trick you can use is to get AppleCare to give you a 'Customer Order' which when you present to the repairer means they have to repair it, no questions asked.

whiterebel

my3cents wrote: »

My understanding is that Ireland didn't sign up to that EU law because we already have consumer law that has greater (longer) protection and that apple are quoting EU law to try and limit exposure.

Apple only seem to quote it when it has been bought elsewhere i.e. Not their problem......

flexcon

As far s my reading in to this, the two year rule ( 6 years in the UK ) means you have two years to claim the device was faulty on receiving them.

So you claim the speaker was damaged back then and you are claiming for it now.

Again not sure If that is the case, but from what I read it isn't as clear cut as " 2 year warranty"/

Great that you are getting it fixed for free though!

whiterebel

flexcon wrote: »

As far s my reading in to this, the two year rule ( 6 years in the UK ) means you have two years to claim the device was faulty on receiving them.

So you claim the speaker was damaged back then and you are claiming for it now.

Again not sure If that is the case, but from what I read it isn't as clear cut as " 2 year warranty"/

Great that you are getting it fixed for free though!

2 year EU directive doesn't apply in Ireland. We have the Sale of a goods and supply of services Act 1980 which allows for up to 6 years.

Gumbo

flexcon wrote: »

As far s my reading in to this, the two year rule ( 6 years in the UK ) means you have two years to claim the device was faulty on receiving them.

So you claim the speaker was damaged back then and you are claiming for it now.

Again not sure If that is the case, but from what I read it isn't as clear cut as " 2 year warranty"/

Great that you are getting it fixed for free though!

Well I'm not 100% I'm getting it fixed tbh. She said they will inspect it and if it can't be fixed, they will replace it. But I didn't know I had to claim it was faulty on purchase, as it was not. It's only developed the problem this week.

I bought it on release day in September 2012 and it's been perfect since.

whiterebel wrote: »

2 year EU directive doesn't apply in Ireland. We have the Sale of a goods and supply of services Act 1980 which allows for up to 6 years.

I will be under he UK system though, as I bought in the Uk, no?

whiterebel

kceire wrote: »

Well I'm not 100% I'm getting it fixed tbh. She said they will inspect it and if it can't be fixed, they will replace it. But I didn't know I had to claim it was faulty on purchase, as it was not. It's only developed the problem this week.

I bought it on release day in September 2012 and it's been perfect since.



I will be under he UK system though, as I bought in the Uk, no?

Yes, same applies in the UK

godtabh

kceire wrote: »

Ok, update :

Yes i have to go to the point of purchase.
Apple appointment in Victoria Square for Sunday.
Lucky enough, its only a 1hr50min drive

Anybody need anything picked up, let me know

iPhone 6

Gumbo

godtabh wrote: »

iPhone 6

its just a pity as i plan to go up for the 6 on launch day (style and size depending) but that will bring the phone outside the 2 year period, so im not chancing it.

godtabh

kceire wrote: »

its just a pity as i plan to go up for the 6 on launch day (style and size depending) but that will bring the phone outside the 2 year period, so im not chancing it.

yeah not worth the risk. Be sweet if they replaced it for you. Would help with the resale value

Gumbo

godtabh wrote: »

yeah not worth the risk. Be sweet if they replaced it for you. Would help with the resale value

keep it sealed and sell straght away LOL

Elessar

There is a European Small Claims Court procedure for this exact thing.

http://www.courts.ie/Courts.ie/library3.nsf/pagecurrent/BE71CDF8FCA10C8C80257559005F5C59?opendocument

Gumbo

*UPDATE*

Drove to Belfast today. Visited Genius Bar. And the phone was sent out to their technicians to replace the complete speaker module.

No questions, no arguments and no charge.