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Fed up

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  • 18-08-2014 10:42am
    #1
    choccymousse
    Registered Users Posts: 17 ✭


    Hi folks

    Am pretty fed up at the moment . I called a number of weeks ago in relation to moving house . Was told an engineer would need to come out . Waited to here something for ages and then get a call to say an engineer would be out Monday or Friday . I got a text then to say they would be out on Thursday in the morning time - my sister waited from 9am to 2.30 but no show . When I called your customer services line I was asked why an engineer was needed - how would I know ?? I called back again on Friday and was told someone might have to go down to the exchange but they couldn't tell me when I would have my line up and running
    I have been given a case id and nothing else and will be billed for a month of service I did not receive .

    Can you please help , case id is 1530258


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    choccymousse wrote: »
    Hi folks

    Am pretty fed up at the moment . I called a number of weeks ago in relation to moving house . Was told an engineer would need to come out . Waited to here something for ages and then get a call to say an engineer would be out Monday or Friday . I got a text then to say they would be out on Thursday in the morning time - my sister waited from 9am to 2.30 but no show . When I called your customer services line I was asked why an engineer was needed - how would I know ?? I called back again on Friday and was told someone might have to go down to the exchange but they couldn't tell me when I would have my line up and running
    I have been given a case id and nothing else and will be billed for a month of service I did not receive .

    Can you please help , case id is 1530258
    Hi choccymousse

    I'm sorry to hear of this and apologise for the disappointment caused by the text. I have escalated this to our field operations team and as soon as I have further information I will let you know.

    Thanks
    Al


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