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Cancellation delay

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  • 21-08-2014 11:00pm
    #1
    druss
    Registered Users Posts: 1,312 ✭✭✭


    I rang eircom on 14 July to cancel my fibre broadband account  as  I was due to move abroad.

    I believed that I was well out of contract, but I was informed that (due to eircom cancelling my original VOIP phone/broadband package) that i'd been recontracted. The representative offered to investigate this for me, but called back to say that the archive conversation might have to be checked.
    I was also told to email my cancellation request, which I did.

    Since then I've heard nothing and have moved abroad. I can PM my account number, but need to verify the cancellation.


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    druss wrote: »
    I rang eircom on 14 July to cancel my fibre broadband account  as  I was due to move abroad.

    I believed that I was well out of contract, but I was informed that (due to eircom cancelling my original VOIP phone/broadband package) that i'd been recontracted. The representative offered to investigate this for me, but called back to say that the archive conversation might have to be checked.
    I was also told to email my cancellation request, which I did.

    Since then I've heard nothing and have moved abroad. I can PM my account number, but need to verify the cancellation.
    Hi druss

    Please PM me your account number so I can follow this up for you.

    Thanks
    Al


  • Options
    #3
    druss
    Registered Users Posts: 1,312 ✭✭✭druss


    druss wrote: »
    I rang eircom on 14 July to cancel my fibre broadband account  as  I was due to move abroad.

    I believed that I was well out of contract, but I was informed that (due to eircom cancelling my original VOIP phone/broadband package) that i'd been recontracted. The representative offered to investigate this for me, but called back to say that the archive conversation might have to be checked.
    I was also told to email my cancellation request, which I did.

    Since then I've heard nothing and have moved abroad. I can PM my account number, but need to verify the cancellation.
    Any follow up on this?


  • Options
    #4
    druss
    Registered Users Posts: 1,312 ✭✭✭druss


    No response since 22 August?


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    #5
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    druss wrote: »
    No response since 22 August?
    Hi druss

    I'm very sorry for the delay, I'm awaiting a response from cancellations nut in the meantime can you please forward the email of cancellation you sent to eircomconnect@eircom.ie

    Thanks
    Al


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