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broadband speed dropped

hatchman · 2014-09-02 10:14:25

Hi this is kinda a last resort but wondering can eircom help, I was an eircom customer for a few years for phone and broadband switched to sky bundle over 14 months ago and for the first year had no issues with bb apart from my speed was around 0.8 to 1mb but I knew that couldn't achieve any better as I was over 7km from…

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02-09-2014 11:14am

#1

hatchman

Registered Users Posts: 317 ✭✭

Join Date: January 2009

Posts: 295

Hi this is kinda a last resort but wondering can eircom help, I was an eircom customer for a few years for phone and broadband switched to sky bundle over 14 months ago and for the first year had no issues with bb apart from my speed was around 0.8 to 1mb but I knew that couldn't achieve any better as I was over 7km from exchange. 6/7 weeks ago I lost bb and eventually sky asked eircom to repair fault on line (bad connection found), since then my bb usually connects around 0.8 downstream speed but drops to less than 0.3 over a few days. I have exhausted all the troubleshooting with sky and there solution is to reduce me to 0.5. Which I find ridiculous as I had a stable connection with both eircom and sky for three years ! 0.8 is by no means good but less tan 0.5 is totally unusable. Has more users on exchange caused my slow down or is it the line/exchange deteriorating ?

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#2 02-09-2014 12:11pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

hatchman wrote: »

Hi this is kinda a last resort but wondering can eircom help, I was an eircom customer for a few years for phone and broadband switched to sky bundle over 14 months ago and for the first year had no issues with bb apart from my speed was around 0.8 to 1mb but I knew that couldn't achieve any better as I was over 7km from exchange. 6/7 weeks ago I lost bb and eventually sky asked eircom to repair fault on line (bad connection found), since then my bb usually connects around 0.8 downstream speed but drops to less than 0.3 over a few days. I have exhausted all the troubleshooting with sky and there solution is to reduce me to 0.5. Which I find ridiculous as I had a stable connection with both eircom and sky for three years ! 0.8 is by no means good but less tan 0.5 is totally unusable. Has more users on exchange caused my slow down or is it the line/exchange deteriorating ?

Hi hatchman

When a line is so far from the exchange it is common that speeds would result in what you are experiencing and your suspicions are correct as over time when more subscribers avail of broadband the speed will somewhat deteriorate although that aspect ultimately depends on the exchange - feel free to PM me your landline number so I can double check this.

Thanks
Al

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