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unlocking of iphone5

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  • 03-09-2014 5:37pm
    #1
    gongura
    Registered Users Posts: 5 ✭


    Hi,

    I'm a bill pay eMobile customer and I finished my contract in June this year. I would like to unlock my Apple iphone 5. I called customer service twice for the last couple of months, after taking IMEI number I was told that Apple would send unlocking code in next 10 working days. But I did not get any communication from Apple. I tried opening ticket 2 times with eMobile customer support, but no help so far (for the last 2 months)
    Just wondering is it possible to contact Apple directly or any suggestions?

    Thanks
    Hanu


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    #2
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,916 Mod ✭✭✭✭whiterebel


    You don't get communication from Apple. You sync your phone with iTunes and it tells you that it has been unlocked. Not sure if there is a time limit for this to happen. It can take up to 10 days for the unlock to come through from Apple. No, you can't contact Apple directly.


  • Options
    #3
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    gongura wrote: »
    Hi,

    I'm a bill pay eMobile customer and I finished my contract in June this year. I would like to unlock my Apple iphone 5. I called customer service twice for the last couple of months, after taking IMEI number I was told that Apple would send unlocking code in next 10 working days. But I did not get any communication from Apple. I tried opening ticket 2 times with eMobile customer support, but no help so far (for the last 2 months)
    Just wondering is it possible to contact Apple directly or any suggestions?

    Thanks
    Hanu
    Hi gongura

    The best advice I can offer in requesting the unlocking code is to contact emobile care on 1800690000. In some cases apple then arrange the code to be sent but there may be a proceedure when there is delays with this.

    Thanks
    Al


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