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Incorrectly charged for Leap Card credit

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  • 05-09-2014 11:28am
    #1
    eviltimeban
    Registered Users Posts: 5,100 ✭✭✭


    Yesterday evening I was trying to put credit on my Leap Card using the machine at Raheny Dart station. I selected 20 euro credit and put in my pin, but the machine froze and I had to cancel the transaction. I did it again for 10 euro this time and it worked.

    I checked my balance later and I was charged for the 20 euros, even though the card didn't update and I didn't get a receipt. I got a receipt for the 10 euro however. I have informed Irish Rail but haven't heard back. The 20 credit did not go onto the card.

    Can you advise? I tried to contact my branch but just got through to Bank of Ireland Direct and was left on hold for about 10 minutes.


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  • Options
    #2
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    Hi eviltimeban, 

    Thanks for getting in contact with us here on Boards.ie. 

    We are sorry for the lengthy hold time you experienced. 

    Generally speaking, if you make a transaction on your account and it is not processed by the retailer, the debit should automatically fall off your account within 3 to 5 working day. 

    If this does not happen please contact Irish Rail directly. They should then be able to identify the processed transaction and refund it to your account. 

    We hope this helps and if we can help you with any other queries, just ask. 

    Thanks, 
    Elaine


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