New PC restarts while playing DayZ??

pepper180

Hi all,

Just last week I got a custom PC from Hardwareversand.,

Absolutely delighted with it, its great!

ONE PROBLEM though..

Every time I load up and play DayZ, about 5minutes into playing, my PC shuts down and reboots!!

Its fine with everything else but just this game.

Help would be really appreciated!

PC Specs:

• RAM: 8 GB-Kit Kingston 1333MHz DDR3 Non-ECC CL9 DIMM SR x8.
  Motherboard: ASRock H81M-HDS, Sockel 1150, mATX
  PowerSupply: Corsair VS Serie VS550, Non-Modular, 80+
  SSD: Crucial MX100 SSD 128GB (2,5", 7mm)
  CPU: Intel Core i5-4460
  HDD: WD Blue 1TB 6Gb's
  GPU MSI R9 280 GAMING 3G with MANTLE and Gaming Evolved client , 3GB DDR5

gugleguy

Direct X version?
Did the game Install this for you?.
Install the latest Direct X version from Microsoft.

pepper180

gugleguy wrote: »

Direct X version?
Did the game Install this for you?.
Install the latest Direct X version from Microsoft.

Ok I have Direct X 11? Is this the latest? *Noob move*

Colonial

Update video drivers too

TerrorFirmer

Check CPU temperatures using coretemp. Cooler may not be fitted correctly.

pepper180

TerrorFirmer wrote: »

Check CPU temperatures using coretemp. Cooler may not be fitted correctly.

Colonial wrote: »

Update video drivers too

Checked all the temps, working perfectly.. Thankfully :P

Updating drivers now.. Hopefully this works!

Colonial

Most games apps wont use 8gb RAM but day z has a possibility to memory leak... if the driver update doesnt work id update audio drivers and then use 1 RAM stick at a time and try to run day z.... might be a bad stick... other than that it can be a powersupply issue but if other intense games work then not so much...

Reinstall day z also ^^

pepper180

Colonial wrote: »

Most games apps wont use 8gb RAM but day z has a possibility to memory leak... if the driver update doesnt work id update audio drivers and then use 1 RAM stick at a time and try to run day z.... might be a bad stick... other than that it can be a powersupply issue but if other intense games work then not so much...

Reinstall day z also ^^

Can the Audio drivers be found on the same AMD site? I just entered in my type GPU on the website and they gave me a 250MB download and install.

I've re-installed DayZ twice already and I can't come up with anything! DayZ just seems like a big issue which is strange..

I turned down in game graphics, I've tried putting it in windowed mode, I've done the lot.

HOPEFULLY the drivers work!

Thanks everyone, I'll keep you all posted. Also if any of you think of anything else, let me know!

pepper180

Ok none of that worked guys..

Any idea on the next step?..

Baked.noodle

Download Heaven Benchmark free, it's benchmarking software. Run it for a while and see if the PC is stable. I would also download and run 3DMark and bench with it too. You can get that free on Steam. If the PC is stable running these benchmarks it would suggest a specific problem with DayZ, and not your hardware. CoreTemp is free and will monitor your CPU temps, so grab that too.

pepper180

Ok so Killing Floor AND DayZ are restarting my PC..

I fear for my PC...and bank account..

Colonial

pepper180 wrote: »

Ok so Killing Floor AND DayZ are restarting my PC..

I fear for my PC...and bank account..

Did you try 1 RAM stick at a time?

Is anything overclocked also? - I would check the bios.

pepper180

Colonial wrote: »

Did you try 1 RAM stick at a time?

Is anything overclocked also? - I would check the bios.

Nothing is over clocked. (Even though i was willing to overclock).

Didnt try the one stick of ram yet! Will try that tonight thanks!

gugleguy

pepper180 wrote: »

Nothing is over clocked. (Even though i was willing to overclock).

Didnt try the one stick of ram yet! Will try that tonight thanks!

remember to try the other stick of ram taken out as well.
Also try both ram sockets on the motherboard itself.is there an empty socket on the motherboard available?

pepper180

gugleguy wrote: »

remember to try the other stick of ram taken out as well.
Also try both ram sockets on the motherboard itself.is there an empty socket on the motherboard available?

Tried both and it still crashed! No empty sockets.

gugleguy

mmmkay.
Place your hand on the case and assess the temprature of the machine, with the game playing - pause the game while playing it full throttle.
It should be warm, like when a kettle starts to gurgle when boiling. But not overly hot. Maybe an extra fan is what's needed.

pepper180

gugleguy wrote: »

mmmkay.
Place your hand on the case and assess the temprature of the machine, with the game playing - pause the game while playing it full throttle.
It should be warm, like when a kettle starts to gurgle when boiling. But not overly hot. Maybe an extra fan is what's needed.

PSU and GPU seem a little hot..but nothing major! I checked the heat while playing and it was only about 50degrees cels!

gugleguy

Try.. ...Change OS to Windows 7. Beg borrow steal a copy. Format your hard disc prior to this.

pepper180

gugleguy wrote: »

Try.. ...Change OS to Windows 7. Beg borrow steal a copy. Format your hard disc prior to this.

Yeh im running Windows 7 Home Pre 64bit..

TerrorFirmer

The most obvious thing seems to try a new power supply. Someone here or in the building and upgrade forum could probably sort you out with another one just to test.

A total shut down would indicate a bad supply rather than a bad card usually (or an overheating CPU but you've said that temps are OK).

Run off the integrated GPU for the moment, it should work as the power draw would be significantly lowered. It'll run poorly but it shouldn't crash that way until you sort it out.

What CPU temps are you getting under load?

pepper180

TerrorFirmer wrote: »

The most obvious thing seems to try a new power supply. Someone here or in the building and upgrade forum could probably sort you out with another one just to test.

A total shut down would indicate a bad supply rather than a bad card usually (or an overheating CPU but you've said that temps are OK).

Run off the integrated GPU for the moment, it should work as the power draw would be significantly lowered. It'll run poorly but it shouldn't crash that way until you sort it out.

What CPU temps are you getting under load?

I've came to a new conclusion.. It could be the GPU?? I have an extra external cooling fan (Like a normal house fan) beside the tower with the case open blowing on the PC cold air.. The PSU is nice and cool still.. but the GPU is still really really hot!! It could be the GPU that could be messed up!

Just after a two hour session on DayZ and the PC didn't crash once while this fan is on full blast!