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Broadband service abbeyleix

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  • 08-09-2014 3:58pm
    #1
    jmorrisey
    Registered Users Posts: 698 ✭✭✭


    Broadband has been incredibly slow here in abbeyleix yesterday and today. Is there an ongoing issue...not usable at the moment


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    jmorrisey wrote: »
    Broadband has been incredibly slow here in abbeyleix yesterday and today. Is there an ongoing issue...not usable at the moment

    [font=Times New Roman","serif]Sorry to hear this jmorrisey

    There does not seem to be a reported are-wide issue but do PM me your landline number and I'll run tests on your line to see if I can identify the cause of the slow speeds.

    Thanks
    Al[/font]


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    #3
    jmorrisey
    Registered Users Posts: 698 ✭✭✭jmorrisey


    eircom: Alan wrote: »
    jmorrisey wrote: »
    Broadband has been incredibly slow here in abbeyleix yesterday and today. Is there an ongoing issue...not usable at the moment

    Sorry to hear this jmorrisey

    There does not seem to be a reported are-wide issue but do PM me your landline number and I'll run tests on your line to see if I can identify the cause of the slow speeds.

    Thanks
    Al
    Thanks PM sent


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    jmorrisey wrote: »
    eircom: Alan wrote: »
    jmorrisey wrote: »
    Broadband has been incredibly slow here in abbeyleix yesterday and today. Is there an ongoing issue...not usable at the moment

    Sorry to hear this jmorrisey

    There does not seem to be a reported are-wide issue but do PM me your landline number and I'll run tests on your line to see if I can identify the cause of the slow speeds.

    Thanks
    Al
    Thanks PM sent
    Thanks for the PM jmorrisey


    I've looked in to this in detail and I can definitely see an issue with the line externally which would be creating the issues you are experiencing.

    This will need to be logged to engineers to resolve. A call will be required so please contact broadband support on 1890260260 and mention my advice where an agent will then log this to engineers and give you a reference number. Once this is logged there should be a resolution within four working days.

    You will be asked to supply your mobile number as the engineer may need to contact you to gain entry to the line internally


    Thanks
    - Al


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