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Xbox One Video problems

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  • 09-09-2014 6:00pm
    #1
    Blue Shamrock
    Registered Users Posts: 225 ✭✭


    I recently got an Xbox One and I am having problems with streaming movies. First one I tried I was able to play but was un-watchable as it was too pixelated but figured this might have being a problem with my internet connection. But tried again last night and this time its telling me it Can't play due to usage rights. Make sure your PC's clock and time zone are set correctly, then try again

    Checked these settings on both PC and Xbox and they are set up as they should. I have contacted Xbox support and I am awaiting a reply, just wondering as anyone else have had any similar problems?

    I had 360 for years and I never had any problems watching movies.


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    #2
    calex71
    Closed Accounts Posts: 13,126 ✭✭✭✭calex71


    What are you using to stream?

    There was an update to the Beta Dash this morning with support added to the media player app for DLNA streaming, didn't have time to mess about with it but I will later on. So I'd say sit tight better support for it will come in the next official update I'd say.

    Edit: Just did a quick check and the new media player doesn't see my Plex server, options are zero to configure it. I'll trick around with plex later.


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    #3
    Blue Shamrock
    Registered Users Posts: 225 ✭✭Blue Shamrock


    Microsoft got back to me they are refunding me the cost of the rental anyways they were unable to rectify the problem will wait a while before trying to rent again.


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    #4
    calex71
    Closed Accounts Posts: 13,126 ✭✭✭✭calex71


    Blue Shamrock wrote: »
    Microsoft got back to me they are refunding me the cost of the rental anyways they were unable to rectify the problem will wait a while before trying to rent again.

    Oh wait you are renting them from the store, I thought you meant streaming from a PC :o


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    #5
    Blue Shamrock
    Registered Users Posts: 225 ✭✭Blue Shamrock


    calex71 wrote: »
    Oh wait you are renting them from the store, I thought you meant streaming from a PC :o

    Ya sorry through Xbox that's why the error code to check PC confused me so much.


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    #6
    Shred
    Registered Users Posts: 2,498 ✭✭✭Shred


    On a related note, how does everyone find Netflix performance on the One? I used it briefly but stopped soon after as I found it to be a little choppy; akin to TV performance pre-50Hz.


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    #7
    FAILSAFE 00
    Registered Users Posts: 5,420 ✭✭✭FAILSAFE 00


    Blue Shamrock wrote: »
    I recently got an Xbox One and I am having problems with streaming movies. First one I tried I was able to play but was un-watchable as it was too pixelated but figured this might have being a problem with my internet connection. But tried again last night and this time its telling me it Can't play due to usage rights. Make sure your PC's clock and time zone are set correctly, then try again

    Checked these settings on both PC and Xbox and they are set up as they should. I have contacted Xbox support and I am awaiting a reply, just wondering as anyone else have had any similar problems?

    I had 360 for years and I never had any problems watching movies.

    What speed is your internet connection?

    What type of connection are you using? DSL, satellite, cable, 3G/4Gmobile?

    What region is your Xbox One set to in Settings >> System?

    Are you splitting the hdmi cable at any point from the Xbox One to the TV?


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    #8
    Blue Shamrock
    Registered Users Posts: 225 ✭✭Blue Shamrock


    FAILSAFE 00 wrote: »
    What speed is your internet connection?

    What type of connection are you using? DSL, satellite, cable, 3G/4Gmobile?

    What region is your Xbox One set to in Settings >> System?

    Are you splitting the hdmi cable at any point from the Xbox One to the TV?

    Download speed is 3.08mps ( I am clueless as to whether this is good bad or terrible)

    DSL

    Ireland

    and No


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    #9
    FAILSAFE 00
    Registered Users Posts: 5,420 ✭✭✭FAILSAFE 00


    Blue Shamrock wrote: »
    Download speed is 3.08mps ( I am clueless as to whether this is good bad or terrible)

    DSL

    Ireland

    and No

    The download speed isn't great, it just about passes the minimum required for XB1.

    Getting any packet loss? Try pingtest.net to see if your getting 100% of your connection.


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    #10
    deco nate
    Closed Accounts Posts: 9,340 ✭✭✭deco nate


    I think Netflix recommend 4 meg minimum don't they?


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    #11
    Blue Shamrock
    Registered Users Posts: 225 ✭✭Blue Shamrock


    FAILSAFE 00 wrote: »
    The download speed isn't great, it just about passes the minimum required for XB1.

    Getting any packet loss? Try pingtest.net to see if your getting 100% of your connection.

    It said it was unable to test packet loss, it said Ping was 48ms and jitter 4ms, Overall grade of B* which it said is very good for most internet applications.

    It is strange because I have downloaded games and its being a bit slow but no problem would have thought movies were smaller size. I will try again over the weekend and if it still doesn't work I guess my internet is too slow and will stick to the Sky service its usually pretty much the same films.

    Thanks for your help.


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