Where is my efibre order?

andy73

Hi,

I have ordered efibre upgrade over a week ago... All I got was was the original mail:

"Your eircom order will be confirmed within 2 working days by email to the email address you have included on your application. Your confirmation email will contain the following important details... etc"

Nothing as yet.

Can somebody help me with the order status?

Thanks

eircom: Alan

andy73 wrote: »

Hi,

I have ordered efibre upgrade over a week ago... All I got was was the original mail:

"Your eircom order will be confirmed within 2 working days by email to the email address you have included on your application. Your confirmation email will contain the following important details... etc"

Nothing as yet.

Can somebody help me with the order status?

Thanks

[font=Times New Roman","serif]Hi andy73

Please PM me the name you placed the order in including the installation address and I will look in to this further for you.

Thanks
Al[/font]

andy73

PM sent. Many thanks.

eircom: Alan

andy73 wrote: »

PM sent. Many thanks.

Thanks andy73

Please leave this with me to investigate and I will be back to you as soon as possible

Al

andy73

Thanks Al.

Just had the Vodafone sales rep at my door who promised that he can get me 70 MB (Eircom reported 50MB) at the time I did the order, because they have better modems etc + some discount for the first 6 months...

Can they really get 20 MB more???

sw33t_r3v3ng3

andy73 wrote: »

Thanks Al.

Just had the Vodafone sales rep at my door who promised that he can get me 70 MB (Eircom reported 50MB) at the time I did the order, because they have better modems etc + some discount for the first 6 months...

Can they really get 20 MB more???

You will very rarely get close to the promised speed. As its sold UP TO if you end up getting for example 10mb when you should be getting 70mb there is nothing you can really do about it.
ISP's can say we never promised 70 we said UP TO 70, there for they aren't technically doing anything wrong. Its just something to be aware of.

eircom: Alan

andy73 wrote: »

Thanks Al.

Just had the Vodafone sales rep at my door who promised that he can get me 70 MB (Eircom reported 50MB) at the time I did the order, because they have better modems etc + some discount for the first 6 months...

Can they really get 20 MB more???

Hi andy73

Your order is placed and installation is scheduled for the 18th of September (AM timeframe) You will receive a call or text message confirming this date within the next few days.

I'm unaware of why you were advised 50MB but I can also see your line is qualifying for up to 70MB and this is what will be arranged.

Thanks
Al

andy73

Hi Al, that is great, many thanks.

eircom: Alan

andy73 wrote: »

Hi Al, that is great, many thanks.

No problem andy73

Al

andy73

Have received now the email with the order and installation is for 18th.. great stuff

eircom: Alan

andy73 wrote: »

Have received now the email with the order and installation is for 18th.. great stuff

Great stuff andy73

Thanks for letting me know

Al

andy73

Hi Alan,

Got fibre, 70 Mb download, 20 Mb upload, me happy working from home (VPN, CITRIX, RDP etc)!
Son back from school not happy!
Youtube in HD and game playing (minecraft) seems to la far worse than before.

Any idea ?!

Thanks

andy73

panic over.. it seems that setting up the MTU to 1492 helped.. Will keep watching..

now, Al if you are online, the guy who installed it said that it is room for more :)can you move me please to  higher profile up to see if stable.

Based on the VDSL status, it can do the max, but maybe the 90 MB profile is safe enough.

Many thanks!


============================================================================
    VDSL Training Status:   Showtime
                    Mode:   VDSL2 Annex B
            VDSL Profile:   Profile 17a
            Traffic Type:   PTM Mode
             Link Uptime:   0 day: 1 hour: 52 minutes
============================================================================
       VDSL Port Details       Upstream         Downstream
               Line Rate:     20.477 Mbps       71.678 Mbps
    Actual Net Data Rate:     20.478 Mbps       71.679 Mbps
          Trellis Coding:         ON                ON
              SNR Margin:       13.8 dB           17.8 dB
            Actual Delay:          0 ms              0 ms
          Transmit Power:        1.7 dBm          13.3 dBm
           Receive Power:      -17.9 dBm          -3.6 dBm
              Actual INP:       29.0 symbols      30.0 symbols
       Total Attenuation:       19.5 dB           16.9 dB
Attainable Net Data Rate:     28.972 Mbps      100.336 Mbps
============================================================================
      VDSL Band Status    U0      U1      U2      U3      D1      D2      D3
  Line Attenuation(dB):  5.1    26.6    39.2     N/A    14.2    33.9    51.1  
Signal Attenuation(dB):  5.1    25.6    38.2     N/A    13.9    33.6    51.1  
        SNR Margin(dB): 15.6    13.8    13.8     N/A    17.3    17.3    17.3  
   Transmit Power(dBm):-13.2   - 3.5   - 0.1     N/A    10.2     7.9     6.8  
============================================================================

eircom: Alan

andy73 wrote: »

panic over.. it seems that setting up the MTU to 1492 helped.. Will keep watching..

now, Al if you are online, the guy who installed it said that it is room for more :)can you move me please to  higher profile up to see if stable.

Based on the VDSL status, it can do the max, but maybe the 90 MB profile is safe enough.

Many thanks!


============================================================================
    VDSL Training Status:   Showtime
                    Mode:   VDSL2 Annex B
            VDSL Profile:   Profile 17a
            Traffic Type:   PTM Mode
             Link Uptime:   0 day: 1 hour: 52 minutes
============================================================================
       VDSL Port Details       Upstream         Downstream
               Line Rate:     20.477 Mbps       71.678 Mbps
    Actual Net Data Rate:     20.478 Mbps       71.679 Mbps
          Trellis Coding:         ON                ON
              SNR Margin:       13.8 dB           17.8 dB
            Actual Delay:          0 ms              0 ms
          Transmit Power:        1.7 dBm          13.3 dBm
           Receive Power:      -17.9 dBm          -3.6 dBm
              Actual INP:       29.0 symbols      30.0 symbols
       Total Attenuation:       19.5 dB           16.9 dB
Attainable Net Data Rate:     28.972 Mbps      100.336 Mbps
============================================================================
      VDSL Band Status    U0      U1      U2      U3      D1      D2      D3
  Line Attenuation(dB):  5.1    26.6    39.2     N/A    14.2    33.9    51.1  
Signal Attenuation(dB):  5.1    25.6    38.2     N/A    13.9    33.6    51.1  
        SNR Margin(dB): 15.6    13.8    13.8     N/A    17.3    17.3    17.3  
   Transmit Power(dBm):-13.2   - 3.5   - 0.1     N/A    10.2     7.9     6.8  
============================================================================

No worries andy73

I'll send a request for this and get back to you as soon as I have more information from technical support.

Thanks
Al

andy73

cheers Al

eircom: Alan

andy73 wrote: »

cheers Al

Hi andy73

Technical support have got back to me advising that you are on the highest speed currently available at present. They also suggested that as this is a new connection the speeds need to stabilise and advised me to get back to them on Monday and they will double check for any possible improvements.

Thanks
Al

andy73

eircom: Alan wrote: »

andy73 wrote: »

cheers Al

Hi andy73

Technical support have got back to me advising that you are on the highest speed currently available at present. They also suggested that as this is a new connection the speeds need to stabilise and advised me to get back to them on Monday and they will double check for any possible improvements.

Thanks
Al

that is fair enough, no problem, many thanks for looking into his!