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Windows update not working

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  • 11-09-2014 11:57am
    #1
    galwaydude18
    Registered Users Posts: 3,695 ✭✭✭


    Hi I'm running windows 7. I keep getting an error saying the windows update service is not started and when I go into services it is started. I stop and start the service and I still cannot update. I have tried several several solutions on the Microsoft website and none of them are helping me to get the updates to start working again.

    I manually downloaded the sp1 and when I try to install that there is a catastrophic failure and when I google the error and try the solutions on the Microsoft website I still cant run the updates.


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    #2
    ressem
    Registered Users Posts: 2,426 ✭✭✭ressem


    Is this a machine being repaired, or a new setup?
    Is it currently on Service pack 1 or windows 7 base. And what version of IE are you using?

    I'd try to confirm that Internet explorer is functioning properly.


    Windows Update is heavily reliant on internet explorer, so if this is a repair, reinstalling IE 9 on the machine might be worthwhile as newer versions require Win 7 SP1.

    Also running "sfc /scannow" from the command line and malwarebytes to look for non microsoft causes.


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    #3
    degsie
    Registered Users Posts: 8,748 ✭✭✭degsie


    Try doing a clean boot and see if you can start updates. Remember to undo afterwards.


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