Problem with contract

20 Times 20 Times

Hi there ,

I am hoping that someone will help me- I am having no luck with the so call customer care team on the phones. I am going round in circles and pulling my hair out at this stage.

I signed up for broadband ( ONLY ) approx about 18months ago , in between then I moved house and so therefore did a change of address. 

I DID not receieve a new Modem etc ! I also wasnt informed that this would be a new contract ! At no point did anyone tell me that it was a new 12month contract. 

I now for my own reason wish to cancel but i cant because of termination fees. I have rung customer care SEVERAL times about this issue and NO ONE IS HELPING ME !! NO one is taking ownership of the issue.

My final straw is that I need someone here to help me !

Gmol

Good luck but they will frustrate you to death, it's the Eircom way. It's a pity as the product is good.

20 Times 20 Times

Any chance of some help on this please.

eircom: Alan

20 Times 20 Times wrote: »

Hi there ,

I am hoping that someone will help me- I am having no luck with the so call customer care team on the phones. I am going round in circles and pulling my hair out at this stage.

I signed up for broadband ( ONLY ) approx about 18months ago , in between then I moved house and so therefore did a change of address. 

I DID not receieve a new Modem etc ! I also wasnt informed that this would be a new contract ! At no point did anyone tell me that it was a new 12month contract. 

I now for my own reason wish to cancel but i cant because of termination fees. I have rung customer care SEVERAL times about this issue and NO ONE IS HELPING ME !! NO one is taking ownership of the issue.

My final straw is that I need someone here to help me !

Hi 20 Times 20 Times

I can confirm that a contract is applicable when moving an account to another address, this is a specific condition of service in accordance with eircoms terms & conditions of service. 

If you wish to make a formal complaint you can do so by contacting accounts on free phone 1901.


Thanks
Al

20 Times 20 Times

eircom: Alan wrote: »

20 Times 20 Times wrote: »

Hi there ,

I am hoping that someone will help me- I am having no luck with the so call customer care team on the phones. I am going round in circles and pulling my hair out at this stage.

I signed up for broadband ( ONLY ) approx about 18months ago , in between then I moved house and so therefore did a change of address. 

I DID not receieve a new Modem etc ! I also wasnt informed that this would be a new contract ! At no point did anyone tell me that it was a new 12month contract. 

I now for my own reason wish to cancel but i cant because of termination fees. I have rung customer care SEVERAL times about this issue and NO ONE IS HELPING ME !! NO one is taking ownership of the issue.

My final straw is that I need someone here to help me !

Hi 20 Times 20 Times

I can confirm that a contract is applicable when moving an account to another address, this is a specific condition of service in accordance with eircoms terms & conditions of service. 

If you wish to make a formal complaint you can do so by contacting accounts on free phone 1901.


Thanks
Al

Al,

You havent answered my question/query . When I moved address I was not informed about the new contract nore was i furnished with a copy of the T&C's that you are referring to about. Also HAD you read my orginal post you would see that I have contacted the 1901 team several times and hence bringing my problem to this forum in order to seek some help.

So it would be  nice if you address my problem than replying for the sake of replying just to keep your response levels high !

eircom: Alan

20 Times 20 Times wrote: »

eircom: Alan wrote: »

20 Times 20 Times wrote: »

Hi there ,

I am hoping that someone will help me- I am having no luck with the so call customer care team on the phones. I am going round in circles and pulling my hair out at this stage.

I signed up for broadband ( ONLY ) approx about 18months ago , in between then I moved house and so therefore did a change of address. 

I DID not receieve a new Modem etc ! I also wasnt informed that this would be a new contract ! At no point did anyone tell me that it was a new 12month contract. 

I now for my own reason wish to cancel but i cant because of termination fees. I have rung customer care SEVERAL times about this issue and NO ONE IS HELPING ME !! NO one is taking ownership of the issue.

My final straw is that I need someone here to help me !

Hi 20 Times 20 Times

I can confirm that a contract is applicable when moving an account to another address, this is a specific condition of service in accordance with eircoms terms & conditions of service. 

If you wish to make a formal complaint you can do so by contacting accounts on free phone 1901.


Thanks
Al

Al,

You havent answered my question/query . When I moved address I was not informed about the new contract nore was i furnished with a copy of the T&C's that you are referring to about. Also HAD you read my orginal post you would see that I have contacted the 1901 team several times and hence bringing my problem to this forum in order to seek some help.

So it would be  nice if you address my problem than replying for the sake of replying just to keep your response levels high !

[font=Times New Roman","serif]Hi 20 Times 20 Times

A service agreement which contains terms and conditions is posted to you upon the openng of the original account and according to terms and conditions use of service is deemed as acceptance of terms and conditions with a 7 day cooling off period of course.

I understand this can be frustrating however should you wish to challenge this further you will need to lodge an offical complaint with eircom or comreg on 1890 229 668.[/font]

Thanks
Al