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Logged A Fault Over Two Weeks Ago

changepartners · 2014-09-15 15:29:25

I logged a fault (phone line dead) at the end of August and have not follow up since. Is this normal? To be left without a phone for over two weeks? I can't even trace it online as the fault doesn't show on my online account despite you having a record of it being logged.

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15-09-2014 4:29pm

#1

changepartners

Closed Accounts Posts: 148 ✭✭

Join Date: November 2013

Posts: 110

I logged a fault (phone line dead) at the end of August and have not follow up since. Is this normal? To be left without a phone for over two weeks?

I can't even trace it online as the fault doesn't show on my online account despite you having a record of it being logged.

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#2 16-09-2014 11:12am
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

changepartners wrote: »

I logged a fault (phone line dead) at the end of August and have not follow up since. Is this normal? To be left without a phone for over two weeks?

I can't even trace it online as the fault doesn't show on my online account despite you having a record of it being logged.

Sorry to hear this changepartners

Please PM me your account information and I will look in to this further for you

Thanks
Al

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